Why does BitDefender keep refering to password Manager, which is essentially obsolete?

AJH316327

I am using BitDefender Total Security and have also purchased Password Manager, both are fully installed and working well. HOWEVER, when I go to the PRIVACY FEATURES tab in Total Security, it shows that PASSWORD MANAGER must be set up, even though it already is and is being used! Why, and how do I fix this?

Gjoksi

Hello.

I also use Bitdefener Password Manager on my laptop. So far, haven't faced with a problem like yours.

I suggest do the steps below.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello,

I would try a manual update as well. But before you do this, try to logout and login once again by using the Switch account feature in the product. This may help synchronize your antivirus with the Central account once again, just in case. To search for the latest build, right click on the Bitdefender icon in the systray and select 'Update now'. If the newest version is available to you, it will start updating.

https://www.bitdefender.com/consumer/support/answer/32196/#scroll-to-heading-2

If this is not helping, you can follow the steps described by Gjoksi above.

Regards