BD latests version can't detect simple tracker? Why?

Markus_SJ

Windows 11 out of the box.

Only time I ever use Edge is to download Chrome. I install Chrome and proceed to set my google account. Next time I try to use Chrome I get redirected to this unwanted tracker:

track.clickcrystal.com

I install BitDefender and perform a SUPER FULL scan and the report says: 😀 👍🏼 Your computer is OK!

It's not true, the hijacker is still active at the C:\windows\system32\hosts.txt file:

Redirecting all google traffic to a local server.

Why is Bit Defender not detecting this? The stealthy method used by the installer tells me it's malware. It should have been detected in the paid version.

Can you advice?

Thanks

Gjoksi

Hello.

Only the anti-malware researchers at Bitdefender Labs can help you with the issue, so do the steps below.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Flexx

https://community.bitdefender.com/en/discussion/97639/bd-latests-version-cant-detect-simple-tracker-why

The host file is correct and not related to any malicious behaviour, hence bitdefender will not detect it. The websites or their IP linked in the host file will stop the internet from accessing those website. If you will remove the adobe & google website or their ip from the host file, you will be able to surf the respective websites.

Regards