MS Store and my surface pro camera

bbd313

I have tried to delete the MS Store from the list of apps being "allowed" to use my camera. Unfortunately, bitdefender keeps adding it back in and I receive a notification multiple times a day that it has been added back to the app list.

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello @bbd313,

Check if this setting is enabled and see if it makes any difference turning it off. The webcam protection has an interesting feature where if most Bitdefender users consider a popular app as being harmless, then its access to the webcam will be automatically set to Allow. If a popular app is considered dangerous by many users, then its access will be automatically set to Block. You will be informed each time one of your installed apps will be listed as blocked by a majority of Bitdefender users. So maybe this setting overrides your setup in this case.

Otherwise, If reinstalling Bitdefender doesn't solve the issue, I think it's a task for the Support enginners to investigate further.

Regards