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I AM GETTING POP-UP MESSAGES THAT I HAVE A TrojanAL 11 VIRUS

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I just installed Bitdefender, although I had previously installed Avast and Panda Dome. All three do not find any threat. It could be just a fake, but it could also be true. What should I do ? your help will be appreciated.

Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    First, scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:

    Next, just to be sure that there is no malware, do the steps below.

    First, take screenshot(s) of the issue,

    create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    and

    create a log file on your Windows device using BDsysLog, by following these steps:

    Next, contact Bitdefender Consumer Support by e-mail:

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    NOTE: If any of the log file is larger than 25MB, you can upload the log file here:

    After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.

    Regards.

  • Hello, and Many Thanks for your comments.

    I will try to do all these steps.

    For the moment, I have the free version of Bitdefender, and I also hope all of your suggestions are compatible with my version.

    By the way, I shut down my PC and restarted it, and the popup messages have stopped appearing.

    I shall see.

    Many Many Thanks.

  • I want to correct my phrase that the popup messages stopped coming.

    They kept on coming.

    The whole problem was not any kind of virus. It was caused by BING or EDGE in trying to send notifications but in a very gross way.

    Thanks for your patience.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello again.

    You might be a victim of adware, so do the following:

    1) Start your PC in Safe Mode, by following these steps:

    https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    2) Open the Run command:

    https://www.makeuseof.com/windows-open-run-command-dialog-box/

    and run the below commands one by one:

    temp - delete all the folders/files in the folder

    %temp% - delete all the folders/files in the folder

    prefetch - delete all the folders/files in the folder

    3) Restart your PC in General Mode, by following these steps:

    https://www.techwalla.com/articles/how-to-restart-a-computer-in-normal-mode

    4) Reset your browser:

    Microsoft Edge - https://malwaretips.com/blogs/reset-microsoft-edge/

    5) Run a System Scan with your Bitdefender program.

    6) Restart your PC.

    That should solve the issue with the notifications on Microsoft Edge.

    Regards.

  • Alexandru_BD
    Options

    Hello,

    It sounds like a browser redirect and this may be the reason why the antivirus is not detecting it. The notifications and pop-ups in this situation may not have anything malicious attached to them, but when you click on them, they will redirect to malicious sites that try to collect your data or install abusive or dangerous software. They can also mimic infection warnings that give the feeling of urgency and suggest clicking on various links for remediation.

    Bitdefender cannot take any direct measures related to this type of notifications, such as adware that you agreed on or something you enabled, like site setting, site notification, redirects in your browser or installed toolbars, extensions or applications. The following article may be helpful:

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user