Bitdefender corrupted the Cyberghost VPN update

ahraM

I recently started an update for Cyberghost VPN and Bitdefender thought there was a malicious process involved in it (it never did before for several years) and "protected" my system. Now Cyberghost won't run as it cannot start itself in services and prompts the the installation was probably corrupted. I tried reinstalling many times, tried deleting the service itself hoping that it would reinstall, reinstalled TAP drivers etc. I cannot uninstall bitdefender as it doesn't believe I'm the admin, which in fact I am, and I cannot find the installer.exe or uninstaller files to run as administrator.

I also tried to undo what bitdefender did to cyberghost but it will not give me any option to do that and the quarantine is empty.

What do I do?

Flexx

https://community.bitdefender.com/en/discussion/97764/bitdefender-corrupted-the-cyberghost-vpn-update

https://community.bitdefender.com/en/discussion/comment/330587#Comment_330587

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense:https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender 

If the issue persists, kindly contact Bitdefender Support by visiting https://www.bitdefender.com/consumer/support/. Depending on your selected product and the type of issue you are facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received in your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards

Liobet

Hi ahraM,

Could you put an exception for this VPN?

https://www.bitdefender.com/consumer/support/answer/1519/

Maybe you could talk to experts how to fix both BD and Cyberghost, maybe an update makes the issue...

https://www.bitdefender.com/consumer/support/help/

Cheers,

L.

ahraM

Tried that too. I added the folder to the exceptions but nothing changed. I can install the VPN without issues but when started it prompts for permission to allow the starting of the service and it fails after that, the VPN program does not start.