why my sandbox analyzer inactive?

jeager

i have followed the docs https://www.bitdefender.com/business/support/en/77209-376317-sandbox-analyzer.html but not working for me.

Andrei_S Enterprise

Hello @jeager ,

There are 2 things to check in this case:

1. Please make sure that the policy is enabled on that endpoint
2. Please make sure that there is a valid connection to sandbox-portal.gravityzone.bitdefender.com on port 443

If the above suggestions does not resolve your issue please reach out to the Enterprise Support Team so we can check your configuration in-depth and pinpoint the root cause.

Kind Regards