why my sandbox analyzer inactive?

i have followed the docs https://www.bitdefender.com/business/support/en/77209-376317-sandbox-analyzer.html but not working for me.

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Gjoksi

Hello.

Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Andrei_S Enterprise

Hello @jeager ,

There are 2 things to check in this case:

Please make sure that the policy is enabled on that endpoint
Please make sure that there is a valid connection to sandbox-portal.gravityzone.bitdefender.com on port 443

If the above suggestions does not resolve your issue please reach out to the Enterprise Support Team so we can check your configuration in-depth and pinpoint the root cause.

Kind Regards