Pre-existing virus to installation of Bitdefender

BartP · 2023-11-27T16:27:01+00:00

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My iMac with OS 12.6 got infected and frequently displays flags in the upper right of the screen with various messages pertaining to viruses on my computer. Some of the messages reference “my Norton” or “McAfee” antivirus. Other messages promote renewal of those programs. I NEVER HAD ANTIVIRUS SOFTWARE ON MY COMPUTER UNTIL I LOADED BITDEFENDER YESTERDAY!

When I downloaded Bitdefender yesterday I expected it to scan my computer, identify the virus and remove it, but, it did not. What should I do?

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Comments

Gjoksi

Hello.

You might be a victim of adware, so follow the steps from this article:

https://www.bitdefender.com/consumer/support/answer/1834/

Regards.

Alexandru_BD

Hello,

To add here @Gjoksi,

@BartP the notifications and pop-ups in this situation do not have anything malicious attached to them, but when you click on them, they will redirect to malicious sites that try to collect your data or install abusive or dangerous software. Fake antivirus/infection messages are making the rounds these days, so watch out.

Bitdefender cannot take any direct measures related to this type of notifications, such as adware that you agreed on or something you enabled, like site setting, site notification, redirects in your browser or installed toolbars, extensions or applications. For this reason, the antivirus cannot remove such pop-ups by itself, but you can confidently apply the recommended solutions posted by Gjoksi above.

Let us know how it went.

Regards