Connecting to bit defender on pc.

Fans9501

Every time I try to log into my bit defender on my computer the WiFi connection shuts off. Can someone help me fix this problem

Alexandru_BD

Hello @Fans9501 and welcome to the Community!

Does the device connect to the internet with the firewall OFF? If it does, do the following:

Re-activate Firewall.

1. Go to Network Adapters tab and set the network type to Home/Office using the drop-down menu near its name

2. Then, from the same Firewall Tab, click on Settings from the top-right , then, for the network you're currently connected to, uncheck the stealth mode button to disable it.

If you are unable to connect with the firewall OFF, check for other security solutions, firewall programs or VPN/ PROXY and uninstall them, if any. Restart Windows and check if the issue is resolved. If this doesn't work, Turn OFF all Bitdefender modules from the interface in order to find the culprit. You can find detailed instructions on how to do this in the following article:

https://www.bitdefender.com/consumer/support/answer/28557/

Let us know what works for you.

Regards,

Alex