I run the latest version of VPN on my Windows 11 using the Firefox browser. If I do a Google search and attempt to go to a site that is returned by the search and it is blocked... everytime. I can disconnect the VPN and go to that site no problem. I put google.com in the split tunneling list but searched sites are still blocked until I disconnect the VPN. Why is this happening?

Best Answer

  • Flexx
    Answer ✓

    There are several reasons why your Bitdefender VPN might be blocking websites returned by Google searches, even when you've added google.com to the split tunneling list. Here are some potential causes and solutions:

    1. Misconfiguration of Split Tunneling:

    • Double-check the list: Ensure you've added "google.com" and not just "google" to the split tunneling list.
    • Browser extension conflict: Try disabling any browser extensions related to privacy, security, or ad blocking. They might be interfering with the VPN connection.
    • VPN server issue: Try switching to a different VPN server location. Some servers might be temporarily experiencing issues with specific websites.

    2. DNS Leak:

    • Your DNS requests might be leaking outside the VPN tunnel, exposing your real location and triggering website blocks.
    • Check your DNS settings: Ensure your device is using Bitdefender's DNS servers while connected to the VPN.
    • Use a DNS leak test tool: Tools like dnsleak.com can help you identify any DNS leaks.

    If the issue persists, please contact Bitdefender sup

    port by visiting https://www.bitdefender.com/consumer/support/. Depending on the product you have selected and the type of issue you are facing, you can get in touch with a support representative by email, chat, or phone.

    If you choose email, you will receive a ticket number at your registered email address. Kindly generate and attach the following logs to the ticket number you received:

    Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

    If the generated logs are large in size, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

    The support team will respond to the same email within the next 24-48 hours, excluding weekends.


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