How could I recover a backup of Bitdefender Wallet

wvdv

My laptop has crashed and I want to recover my passwords from a Wallet backup . A new installation doesn't support this anymore, because EOL

When I use bdwtxcon.exe to make a csv file, it can't find the wallet because it's not in the suspected map, and I can't copy to it (no rights).

Is there a work around?

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Flexx

Befog contacting support as @Gjoksi said, you can give the below steps a try

1. Thorough Search for Wallet File:
   • Use Windows Search to look for files named "wallet.dat" or "wallet.bdw" on your entire hard drive.
   • Check hidden folders (e.g., AppData) and temporary files (e.g., %TEMP%).
2. Attempt Recovery with bdwtxcon.exe:
   • If you find the wallet file, try running bdwtxcon.exe from an elevated command prompt (right-click > Run as administrator).
   • Provide the correct path to the wallet file when prompted.

Regards