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Trying to create a .csv file from Wallet to import into Password Manager and nothing happens

rbunge Retired CPA, MBA

I have the current Bitdefender release as of January 8, 2024. I have downloaded and installed the Mozilla Firefox extension for it, and have rebooted. Now I'm following the instructions and start the bdwtxcon.exe program which brings up this screen and then NOTHING happens for an hour. I've started over 4 times now and nothing. HELP!!


  • Hello @rbunge,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

    Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.



    Premium Security & Bitdefender Endpoint Security Tools user