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Virus variant.bulz.260961 wont disinfect or clear after scan
What do I do in this situation? Thanks
Comments
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Hello @RonMou and welcome to the Community.
Given the nature of your request, I think it's best to let the anti-malware engineers handle this. You can get in touch with the Bitdefender Support teams by choosing one of the contact channels listed here:
https://www.bitdefender.com/consumer/support/help/
Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them. They will know exactly what needs to be done here.
Let us know how it goes.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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Before contacting the Bitdefender support, you can try using the Bitdefender Rescue Environment https://www.bitdefender.com/consumer/support/answer/29132/
Regards
Life happens, Coffee helps!
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Bitdefender Ultimate Security Plus (user)
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