Virus variant.bulz.260961 wont disinfect or clear after scan

RonMou

What do I do in this situation? Thanks

Alexandru_BD

Hello @RonMou and welcome to the Community.

Given the nature of your request, I think it's best to let the anti-malware engineers handle this. You can get in touch with the Bitdefender Support teams by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them. They will know exactly what needs to be done here.

Let us know how it goes.

Regards,

Alex

Flexx

Before contacting the Bitdefender support, you can try using the Bitdefender Rescue Environment https://www.bitdefender.com/consumer/support/answer/29132/

Regards