Can't install bitdefender plus.

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So i had the 30 free trial of bitdefender and decided to buy the plus version. When pressing on install, the .exe file downloads, but when i click on it i just confirm a pop-up and then nothing. Can someone help me with this problem please? Thank you!

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  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    Are you talking about Bitdefender Antivirus Plus? If so, kindly follow the steps below:

    1) Open the Run command and execute the following commands one by one:

    temp – delete all the files in the folder.

    %temp% – delete all the files in the folder.

    prefetch – delete all the files in the folder.

    2) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

    3) Download the online installer for Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

    4) Once your respective Bitdefender product is installed, a Bitdefender dialogue box will open. You will need to log in with your registered Bitdefender Online Central details, and after a successful login, your product will be synchronized with your Bitdefender Online Central account. Therefore, your product will be registered and activated with Bitdefender Online Central automatically.


    If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • dvsls
    dvsls QA Manager BD Staff
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    So, you already installed the consumer solution with a trial subscription on your computer, and then you downloaded the installer again?