Error while virus scan in progress

johnaluff

I am getting the following error message while virus scanning on a MacBook Pro (8 core Intel i9, Sonoma 14.2.1): "An error occurred while scanning. Please restart the scan task." After multiple tries the same error occurs every time. I ran Apple's 'FirstAid' utility and it found no errors. Help...

Flexx

https://community.bitdefender.com/en/discussion/98549/error-while-virus-scan-in-progress

Try uninstalling and reinstalling the Bitdefender product.

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on the product you've selected and the issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket for macOS:

Bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards