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Password Manager Sometimes Doesn't Work in Safepay

About 25% of the time when using Safepay, my login information is not automatically entered. Safepay indicates "Bitdefender Password Manager is on".

However, the "username" and "password" spots are not filled in and shows a greyed out key with a red dot.

When I click on the greyed out key I get a message telling me to sign into Password Manager, even though I am already signed in.

When I attempt to sign in again, it simply loads the list of sites and login information but still does not fill in the login information.

I then have to exit Safepay and start over - often three or four times before Safepay will enter my login information.

I am using my PC with Windows 10 and both Windows and Bitdefender are up to date. Any suggestions as to why this is happening and how to fix it?

Thank you.

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    My specs:

    OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

    Installed On 18.01.2023

    OS Build 19045.3996

    Experience Windows Feature Experience Pack 1000.19053.1000.0

    BD Total Security 27.0.27.129

    Works fine for me, so i suggest doing the steps below.

    -- STEP 1 --

    Repair Bitdefender, by following these steps:

    -- STEP 2 --

    If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

    or

    It will completely remove the program.

    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

    -- STEP 3 --

    If the instructions from Step 2 didn't help, follow the instructions in this step.

    First, take screenshot(s) of the issue

    and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    Next, contact Bitdefender Consumer Support by e-mail:

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    NOTE: If the log file is larger than 25MB, you can upload the log file here:

    After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.

    Regards.

  • Thank you.

    Step 1 and step 2 didn't fix the issue so I will try step 3. Hopefully that will rectify the problem.

    Thank you for your assistance!