Hacked via up addresses

Hi my computer has been compromised the virus has gone into Bitdefender through trying everyip address until it got in and allowed it's self to setup Bitdefender so no part of it is blocked it has also installed updates to Bitdefender which included lots of plugins which were plugins/malware.exe


I have had to install another antivirus as Bitdefender can't do it's job at stopping attacks


Is there a way to fix the problem or can I get a refund

Best Answer

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Answer ✓

    Hello.

    Only the anti-malware researchers at Bitdefender Labs can help you with the issue.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Prevention & Threat Removal -> Windows -> Threat Removal, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    To get a refund, just follow the steps from this article:

    You may also obtain a refund by contacting:

    [email protected]

    within 30 days of your initial purchase or of the automatic renewal date.

    Regards.