Website is suddenly blocked - Troubleshooting
Hello Bitdefender Community,
i am new to this place because i am looking for a solution. I do host a few website-projects and recently i´ve made the discovery that one of these websites isn´t available for business customers because they are denied the access throught the bitdefender endpoint security.
Right now the error page (as i received from a visitor, gladly) is showing that the page is being blocked because there was a phishing error which had been somewhen detected. Because if that the Website is being blocked for visit through these business users.
Now is the place where i am asking you guys for help. Is it possible to somehow review why the page is being blocked through the bitdefender service? The bespoken website is running on a simple wordpress, hosted on a Microsoft Azure Server. The Plugins itself are updated regularly and there is only a small list of featured ones...we do not even use cookies on the page.
Maybe you guys can help me, i am thankful for any response. Greetings from Germany.
Comments
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Kindly contact Bitdefender Business Support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory.
Additionally, @Andrei_S Enterprise from Bitdefender Enterprise team can check on this for you.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello @Mauro_ ,
Welcome to our community!
In order to determine the exact reason why the website is blocked please submit a ticket to our Labs so it can be analyzed by our security analysts.
You can do this directly using our webform: https://www.bitdefender.com/business/submit.html
Select the Sample type*: URL and share the exact URL that needs to be analyzed.
Kind Regards,
2 -
Thank you @Andrei_S Enterprise for the kind instructions!
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