App lock not working

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I've noticed that the App Lock feature in Bitdefender Mobile Security works for a period and then suddenly stops. Any advice on troubleshooting or resolving this issue?

Answers

  • Alexandru_BD
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    Hello @Aneehs and welcome to the Community!

    In order to fix this issue, follow the steps below:

    1. Go to Settings and scroll down to Installed Apps;
    2. Tap on Bitdefender Security;
    3. Tap on Permissions;
    4. Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept.

    Also, please check that Bitdefender Mobile Security is excluded from the Battery Optimization settings:

    1. Go to Settings and tap on Battery & Performance;
    2. Under Battery Saving, tap on Choose Applications;
    3. Tap on Bitdefender Security and choose No Restrictions

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • I have tried these options, it will work for a few minutes and then again stops

  • Alexandru_BD
    Alexandru_BD admin
    edited February 27
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    I understand. Sounds like a task for the Support teams then:

    https://www.bitdefender.com/consumer/support/help/

    Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Skismo
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    Hi Aneehs, please let me know if you find a fix as I have been having the same issue for the last few weeks as well. I have a Samsung s23 ultra.

  • No fix yet,I am having the same phone.

  • btomaz
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    App Lock function is completely unreliable and does not protect any apps. Many comments are pointing out the BD App Lock issue, but the company seems to be ignoring it. I tried every by BD suggested solution without success. This issue forced me to use a third-party product that works well, what BD should, especially since I pay for BD 🤔 I suggest BD to make App Lock a separate app or remove it from BD functionality. Have Samsung S23 Ultra, UI 1.6.

  • CR222
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    I have a Samsung 23 Ultra Android version 13 and I am having a similar problem. The app lock only works on one app, but not 6 other apps. The other apps are very commonly used apps, so there should be no problem. I tried all of the steps suggested and nothing worked.

  • Alexandru_BD
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    Hello @btomaz & @CR222,

    If Smart Unlock is disabled, try the following:

    1. Go to Settings and scroll down to Installed Apps
    2. Tap on Bitdefender Security
    3. Tap on Permissions
    4. Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept.
    5. Also, check that Bitdefender Mobile Security is excluded from the Battery Optimization settings:
    • Go to Settings and tap on Battery & Performance
    • Under Battery Saving, tap on Choose Applications
    • Tap on Bitdefender Security and choose No Restrictions.

    If this doesn't solve the issue, kindly contact the Bitdefender support teams for further assistance using the link below:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Riding Bones
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    Same for me. AppLock worked half a day, not anymore.

    It's June 2024 and Bitdefender can't/won't fix this?

    Please, stop suggesting to every single user to contact support individually, and fix this for everyone.

    How is this not a priority?

    We pay.

    Edit. I follow all suggestions, also the app Bitdefender has no restrictions.

  • Riding Bones
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    My comment disappeared?

    Whyis Bitdefender sending every user to contact support, when we follow all suggestions, instead of fixing this?

    Please do nor delete my comment again. This one is shorter.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited July 1
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    Your comment was marked as spam by the forum's spam protection feature, but I have now restored it. Kindly wait until the forum admin @Alexandru_BD returns from leave to answer your query. In the meantime, if you want a faster solution, the only way is to contact support.

    Kindly also understand that product support on the forum is limited. To get additional information or solutions, you may need to contact the support teams.


    @agozob can also take a look here.

    regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • btomaz
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    Two days ago, I tried again, hoping BD finally solved the AppLock issue. Unfortunately, nothing changed, and I must further rely on a third-party solution. Repeating hints on how to solve the issue by BD technicians are useless. Please find the solution that will work. Don't forget that we pay for BD services, which should work entirely, not only partially. As I suggested earlier, it is better to dismiss this no-working feature instead of keeping it on the list of functionalities.

  • Riding Bones
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    1 day after my comment, suddenly, the lock worked…. like for 8 hours. I thought BD solved it, and I was about to re-write my review here and on Reddit. But then it stopped working again. Without me doing anything before, during of after this experience.

    Very old pictures from specific chats from Whatsapp showed in my gallery. I think I might be hacked. If it is so, they bypassed BD mobile. They sent themselves specific pictures, and I recognize the interest on those pictures from different chats about the same topic.

    The "solution" is to lock the apps. But then again, it works and then it doesnt.

    This is frustrating. There are free antivirus out there that are really good. But, for peace of mind, I want the all in one solution, which I think it is Bit Defender, and I pay for it.

    But what do I pay for? If the lock is not working, I can see it. If the rest is not working, I can not see it. Maybe the antivirus works one day and not the other, or the vpn, or whatever other things we pay for that work in the background.

    This app lock problem is so old, so many users complain, and Bit Defender is not taking us seriously.

  • Riding Bones
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    what third party solution are you using? please advise.

  • Riding Bones
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    A user answer my question twice, suggesting an app that works for them, and both their answers are deleted.

    We are trying to protect our devices here. Why is BitDefender blocking our communication?

    I want BitDefender App Lock to work, but it is not working. Instead of blocking comments, please fix your product. We are rooting for you (with money, BitDefender is not free) and you block comments about apps that do work?

    We are not against BitDefender. We are pro-securing our devices.

  • btomaz
    btomaz
    edited July 2
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    What a behaviour of BD 🤨. They don't want to acknowledge their failure and block suggestions about working apps like theirs actually should work.

    Anyone interested on working app, contact me via personal message.

  • Riding Bones
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    I have your recommendation on my email. But it just blows my mind that deleted your comment. I do not even know you, I do not know if I can trust your suggestion, I would have to research.

    But silencing their own customers? Like we can no go to Reddit and share our experience? or do a youtube video about this? Not that I have the time for that.

    Still, it blows my mind.

  • btomaz
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    This one works well. AppLock - Fingerprint - Apps on Google Play Just Wallet is only partially protected. You can not access Wallet without a fingerprint, but you can still touch your phone to the reader, and the payment will be processed with the card set as the default. Therefore I set my virtual card as default. So, the only protection of the Wallet is the native protection set in the Google account.

  • Alexandru_BD
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    Hi,

    Nobody is blocking your communication. The forum is equipped with several layers of SPAM prevention. One of these layers checks for any unusual active links redirecting to other places outside the community, and another tool is designed to prevent flooding. The number of discussions & comments that users can post within a given period of time is limited, meaning that there is a threshold where you can post maximum 3 comments within 90 seconds. So, in the event your first comment was pending approval and you attempted to post another one shortly afterwards, and another one, the spamblock will be activated and the posts will be delayed for verification purposes. Only the duplicate comments resulted after the spamblock was removed were deleted.

    As you can imagine, this is a very popular forum and we get all sorts of spam attempts, so we need to take a few precautionary measures against this.

    I hope things make more sense now.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • btomaz
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    In this case, it would be very helpful if some more explainable notice were issued to the user commenting. It looks like an error, and the repeated comment was sent.

    I will take the opportunity to ask if any fixes are planned to solve the AppLock issue.

  • Alexandru_BD
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    Cheers, yes I will post back here as soon as I have news.

    Thanks! 👍️

    Premium Security & Bitdefender Endpoint Security Tools user

  • Riding Bones
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    I come to report that in the last 3 days, app lock is working for me all day long.

    I have not done or changed anything. Their team must have fixed it.

    If it stops working, I will commit again.

    I am happy about this.

    Thank you Bitdefender team.

  • btomaz
    btomaz
    edited July 12
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    Not by me. It does not even start to work. I can open any protected app without being asked for credentials. Setting App Lock was wasting of time.

    In addition, I still hoped I might be wrong and tried it this way: after setting the selected apps in App Lock, I restarted the phone, and it started working. But only on the first randomly chosen app, but the next one, and any other later, came again without protection. It's weird that if you unlock one app, all others open unprotected afterward. No matter which app from the protected one is unlocked first. Finally, App Lock stopped working on any app after a few minutes. Now, I am back to the third-party app again.

  • Riding Bones
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    Just when it was working 3 days in a row, I jinxed it 🙃.

    It's no longer working.

    😭😭😭😭

  • MiniBB
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    Have to thank and appreciate Riding Bones' well written comments and perseverance regarding the lack of reliable performance by the BD App Lock. I am most disappointed to be paying for a service which virtually doesn't exist.

    My BD App Lock pops up in working order every now and then on my Samsung Notes app, then I become hopeful thinking BD has managed to conquer the problem. Unfortunately, the lock is not to be relied on as it can be a few days before it locks that app again. As for my set locks on other apps on my phone, they never lock.

    Searching for another App Lock product without success. 😪😪

  • btomaz
    btomaz
    edited July 12
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    I have to thank and appreciate Riding Bones' well-written comments and perseverance regarding the lack of reliable performance by the BD App Lock. I am very disappointed to be paying for a service that virtually doesn't exist.

    My BD App Lock pops up in working order every now and then on my Samsung Notes app. Then I become hopeful, thinking BD has managed to conquer the problem. Unfortunately, the lock is unreliable as it can be a few days before it locks that app again. As for my set locks on other apps on my phone, they never lock.

    I have searched for another App Lock product but have not been successful. 😪😪

    Try AppLock - Fingerprint app. It does its job as BD AppLock should. In some cases, it is even too rigorous but not disturbing. Until BD fixes the issue with their app, this is a good alternative. I just hope the producer doesn't make any updates that will spoil the functionality

  • Alexandru_BD
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    This issue is still being investigated and there have been some setbacks along the way. We expect a fix in the upcoming update sprint.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Alexandru_BD
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    I have searched for another App Lock product but have not been successful. - I don't think there is a better one than Bitdefender's. Bear with them for just a little bit longer as they will get to the bottom of this. It wasn't always like this, it used to work fine before, so I'm sure it will work flawlessly again.

    Premium Security & Bitdefender Endpoint Security Tools user

  • MiniBB
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    Thankyou Alexandru_BD, we live in hope for App Lock to function A1 in days to come.

  • Nunya2017
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    I came here for the same problem, then realized that I had setup bypassing the app lock when on my wireless server. Maybe check your settings?

  • GLauder
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    I constantly have the same problem with app lock and just occasionally when I restart my phone it works for a brief period of time. It's very unreliable. Is anyone else using the secure folder feature on Samsung. I've just seen this in my setting security menu S22Ultra after the last update. May have been the for awhile as I don't often change my setting. Has BD put a date on the possibility of a fix for app lock?