App lock not working

I've noticed that the App Lock feature in Bitdefender Mobile Security works for a period and then suddenly stops. Any advice on troubleshooting or resolving this issue?

Answers

  • Hello @Aneehs and welcome to the Community!

    In order to fix this issue, follow the steps below:

    1. Go to Settings and scroll down to Installed Apps;
    2. Tap on Bitdefender Security;
    3. Tap on Permissions;
    4. Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept.

    Also, please check that Bitdefender Mobile Security is excluded from the Battery Optimization settings:

    1. Go to Settings and tap on Battery & Performance;
    2. Under Battery Saving, tap on Choose Applications;
    3. Tap on Bitdefender Security and choose No Restrictions

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • I have tried these options, it will work for a few minutes and then again stops

  • Alexandru_BD
    Alexandru_BD admin
    edited February 27

    I understand. Sounds like a task for the Support teams then:

    https://www.bitdefender.com/consumer/support/help/

    Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Hi Aneehs, please let me know if you find a fix as I have been having the same issue for the last few weeks as well. I have a Samsung s23 ultra.

  • No fix yet,I am having the same phone.