App lock not working

Hi Aneehs, please let me know if you find a fix as I have been having the same issue for the last few weeks as well. I have a Samsung s23 ultra.

App Lock function is completely unreliable and does not protect any apps. Many comments are pointing out the BD App Lock issue, but the company seems to be ignoring it. I tried every by BD suggested solution without success. This issue forced me to use a third-party product that works well, what BD should, especially since I pay for BD 🤔 I suggest BD to make App Lock a separate app or remove it from BD functionality. Have Samsung S23 Ultra, UI 1.6.

Hello @btomaz & @CR222,

If Smart Unlock is disabled, try the following:

1. Go to Settings and scroll down to Installed Apps
2. Tap on Bitdefender Security
3. Tap on Permissions
4. Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept.
5. Also, check that Bitdefender Mobile Security is excluded from the Battery Optimization settings:

• Go to Settings and tap on Battery & Performance
• Under Battery Saving, tap on Choose Applications
• Tap on Bitdefender Security and choose No Restrictions.

If this doesn't solve the issue, kindly contact the Bitdefender support teams for further assistance using the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex

My comment disappeared?

Whyis Bitdefender sending every user to contact support, when we follow all suggestions, instead of fixing this?

Please do nor delete my comment again. This one is shorter.

Two days ago, I tried again, hoping BD finally solved the AppLock issue. Unfortunately, nothing changed, and I must further rely on a third-party solution. Repeating hints on how to solve the issue by BD technicians are useless. Please find the solution that will work. Don't forget that we pay for BD services, which should work entirely, not only partially. As I suggested earlier, it is better to dismiss this no-working feature instead of keeping it on the list of functionalities.

what third party solution are you using? please advise.

What a behaviour of BD 🤨. They don't want to acknowledge their failure and block suggestions about working apps like theirs actually should work.

Anyone interested on working app, contact me via personal message.

This one works well. AppLock - Fingerprint - Apps on Google Play Just Wallet is only partially protected. You can not access Wallet without a fingerprint, but you can still touch your phone to the reader, and the payment will be processed with the card set as the default. Therefore I set my virtual card as default. So, the only protection of the Wallet is the native protection set in the Google account.

In this case, it would be very helpful if some more explainable notice were issued to the user commenting. It looks like an error, and the repeated comment was sent.

I will take the opportunity to ask if any fixes are planned to solve the AppLock issue.

I come to report that in the last 3 days, app lock is working for me all day long.

I have not done or changed anything. Their team must have fixed it.

If it stops working, I will commit again.

I am happy about this.

Thank you Bitdefender team.

Just when it was working 3 days in a row, I jinxed it 🙃.

It's no longer working.

😭😭😭😭

I have to thank and appreciate Riding Bones' well-written comments and perseverance regarding the lack of reliable performance by the BD App Lock. I am very disappointed to be paying for a service that virtually doesn't exist.

My BD App Lock pops up in working order every now and then on my Samsung Notes app. Then I become hopeful, thinking BD has managed to conquer the problem. Unfortunately, the lock is unreliable as it can be a few days before it locks that app again. As for my set locks on other apps on my phone, they never lock.

I have searched for another App Lock product but have not been successful. 😪😪

Try AppLock - Fingerprint app. It does its job as BD AppLock should. In some cases, it is even too rigorous but not disturbing. Until BD fixes the issue with their app, this is a good alternative. I just hope the producer doesn't make any updates that will spoil the functionality

I have searched for another App Lock product but have not been successful. - I don't think there is a better one than Bitdefender's. Bear with them for just a little bit longer as they will get to the bottom of this. It wasn't always like this, it used to work fine before, so I'm sure it will work flawlessly again.

Thankyou Alexandru_BD, we live in hope for App Lock to function A1 in days to come.

I constantly have the same problem with app lock and just occasionally when I restart my phone it works for a brief period of time. It's very unreliable. Is anyone else using the secure folder feature on Samsung. I've just seen this in my setting security menu S22Ultra after the last update. May have been the for awhile as I don't often change my setting. Has BD put a date on the possibility of a fix for app lock?

I found the fix. In my case "Smart unlock" in settings was checked and my home wifi was selected as safe, so the app unlock trust in the wifi and not working in that situation.

I never set any network as trusted. However, the app still doesn't do its job. My third-party app works well without any Bitdefender like glitches. How far is the fix from releasing, please?

I'm grateful for the almost "Total Security" this product of the same name gives me. Just think it's a great shame the unreliability of BD App Lock diminishes the "total" security on my devices.

I'm taking for granted BD technical personnel are genuinely working on eliminating the unreliability and making AL the most secure and RELIABLE product to overtake all it's competitors. Imagine the increase in BD's "bottom $ line" if that too was perfected.

Hello,

An update containing the fix will be released towards the end of this month.

While I understand everyone's frustration here, please take into account that bug-solving and the subsequent release of updates can take considerable time due to several factors.

Now, I'm not going to bore you with all the cumbersome details of it, but some bugs are sometimes difficult to replicate because they may only occur under specific conditions that are not immediately obvious. Once you can reproduce the behavior, identifying the root cause can also be challenging. Then the developers move to impact assessment and the search for a fix. Writing the actual code to fix the bug can be time-consuming, particularly if it requires changes to critical or complex parts of the software. When the fix is found, it needs to be rigorously tested in various environments to ensure it doesn’t break other parts of the system. This testing can include unit tests, integration tests, regression tests, and more. Again, this takes more time.

And as soon as the testing phase is completed, the fix enters a Quality Assurance process which involves multiple rounds of testing and validation. QA teams need to confirm that the bug is fully resolved without introducing new issues. This process is crucial but can also take time, especially considering that Mobile Security is so widely used.

As one member pointed our earlier on this thread, there have been six months since the first reports came out and that's true, as this was not something that could have been fixed easily and without hassle.

Bottom line is, the mobile security development teams did not sit around with their arms crossed watching the complaints pilling up here and of course nobody wants this to happen. They were busy all this time reproducing the issue in various environments and scenarios (as you know there are dozens of Android phone types out there and even more use cases), looking for the root cause, searching for the fix and testing it.

Nobody is making excuses here and you are right to be angry about what happened. But I would appreciate a more supportive attitude towards this, because these people are doing what they can to release the fix asap.

Thank you!

@FrustratedUser19 believe me I know what you mean. I used to work in customer care for many years and closing the loop on pressing issues always made a difference. Perhaps no updates were communicated in this case because they didn't really have any news to share. For the record, this has been that kind of ON/OFF situation where when you think you got to the bottom of it, it resurfaces when least expected, for some reason.

It's true that there's usually a response timeframe when opening a request with Bitdefender Support, but there are also live channels, phone and chat. Here's how to get to them, they are basically located in the same place where the contact form is. So you get to this link - https://www.bitdefender.com/consumer/support/help/ , then there are a few things to select before the contact channels are displayed. Entering this information will ensure the request reaches the relevant department and the required details may also speed up the resolution, since the ticket is then sent to the Support teams with all the basic information made available to them. After selecting the request category, e.g. 'activate & install; how to's and troubleshooting, purchase & manage subscription', etc, you will be prompted to select the issue type, then the product you need help with and afterwards the page will display a few suggestions and the option to contact Support directly:

Clicking on 'Contact Support' will expand the available contact channels and you can always choose 'chat' for the fastest way to get in touch with them:

That's just something to keep in mind in the future, but let's just hope everything goes smoothly from now on..

Best wishes,

Alex

There's a catch here, I think I know why they told you this. Support is divided into several levels, so if your inquiry had to be escalated to the next tier, let's say level 2 or 3, the engineers there will communicate via email only, or schedule remote sessions when necessary. But Support in general can be reached by all the above methods, chat, phone and email. This happens because some inquiries can be resolved on the spot, while others may require more advanced assistance.

same here…. app lock HAD been working fine until recently……initially intermittent now it doesnt work at all on any of our 3 phones…..pretty irritated especially as I have just paid for another year of family devices

I think we can safely assume that Bitdefender will never fix this issue. It has been at least 6 months since this problem occured. Bit Defefender is just hoping that customers will just stop complaining.

you are kidding right ????

it was an important feature of the app !