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Cannot scan system

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sgaren
sgaren
in Protection - Malware/ Firmware etc.

Nothing happens when I select Quick Scan or Complete Scan from the dashboard...can you please advise what to do? I have a little black x on the icon on the top of my iMac.

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  • Alexandru_BD
    Alexandru_BD admin
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    Hello @sgaren,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels listed here:

    https://www.bitdefender.com/consumer/support/help/

    Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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