what is this threat

uridavid

chrome.exe attempted to establish a connection relying on an expired certificate to fe68d1f7-c9f4-45b3-8905-7cda73d3fd74.prmutv.co. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk.

Flexx

https://community.bitdefender.com/en/discussion/99022/what-is-this-threat

Kindly check if the following steps help you:

1) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

3) Restart your PC in normal mode by unselecting the option to run the system in Safe Mode, then click 'Apply.'

4) Reset your web browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset the Windows host file to default. You can find instructions here: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae

6) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

 

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team. 

 Regards

Alexandru_BD

Hello @uridavid,

Most probably it's a browser redirect or hijacker, if you are not accessing that URL directly. The detection comes from the Encrypted Web Scan feature, part of the Online Threat Prevention security module. To resolve this issue, uninstall any unknown programs and browser add-ons from your computer, revoke Web Push permissions for the sites allowed to display messages on your screen, reset your browser and install an ad blocker. For detailed instructions, read – Remove adware, pop-ups, and browser redirects from your PC. You can also follow Flexx's instructions above.

Regards,

Alex