Trojan.GenericKD.71830415

Hi all,

I have been sent a sample file from a customer, with a RAR file, which I believe to be the problem. I have attached it to this post.

Bitdefender Total Security identifies the file, but has no further details on it.

Please advise.

Best Answer

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓

    Hello @David Quail,

    Unfortunately, we won't be able to analyze the file on the forum. This is a task for the Support engineers and my recommendation is to contact them using the link below, and explain your concern in detail:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Thank you for your understanding.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

Answers

  • David Quail
    David Quail Mr.
    edited March 20

    I have been sent a sample file from a customer, with a RAR file attached, which I believe to be the problem. I have attached it to this post.

    Bitdefender Total Security identifies the file but has no further details on it.

    I have Zipped the RAR file.

    [content removed by admin]

    Apologies for the Null file upload previously!

    Please advise.

  • Thanks, Alex,

    I will do as you suggest!

    Your help is greatly appreciated! 😊