Trojan.GenericKD.71830415

David Quail

Hi all,

I have been sent a sample file from a customer, with a RAR file, which I believe to be the problem. I have attached it to this post.

Bitdefender Total Security identifies the file, but has no further details on it.

Please advise.

Alexandru_BD

Hello @David Quail,

Unfortunately, we won't be able to analyze the file on the forum. This is a task for the Support engineers and my recommendation is to contact them using the link below, and explain your concern in detail:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Thank you for your understanding.

Regards,

Alex

David Quail

I have been sent a sample file from a customer, with a RAR file attached, which I believe to be the problem. I have attached it to this post.

Bitdefender Total Security identifies the file but has no further details on it.

I have Zipped the RAR file.

[content removed by admin]

Apologies for the Null file upload previously!

Please advise.

David Quail

Thanks, Alex,

I will do as you suggest!

Your help is greatly appreciated! 😊