Sicurezza

MonicaTu

Ho provato ad installare sul mio PC LeggiXme FW 40 ma Bitdefender non me lo ha permesso.

Vorrei sapere se c'è qualche modo per poterlo installare in quanto serve a mia figlia che è dislessica?

Grazie

Flexx

https://community.bitdefender.com/en/discussion/99758/sicurezza

What I can see from the VirusTotal results (https://www.virustotal.com/gui/file/2765a1b2c2a9ca96766fa157bd50aa359eb847db210fc555fcce5c59ab3c4afd?nocache=1) is that BitdefenderTheta, a machine learning-based engine, is detecting the downloaded software as malware. However, this detection is not integrated into the standalone product and is only visible on VirusTotal.

Nevertheless, I have shared the software with malware researchers. In the meantime, you can set exclusions in the Bitdefender product.

SETTING EXCLUSION

1)Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender

I have promoted you to level 2 so that you can share the screenshot of Bitdefender detecting the sample as malicious or any notification that Bitdefender pops up while you are installing the software.

Regards

Flexx

An update: according to Bitdefender malware researchers, the file is clean and not detected by Bitdefender.

If the issue still persists, you can generate a BDsysLog ( https://www.bitdefender.com/consumer/support/answer/1922/ ) and also share the screenshot of the detection via private message, and I will provide the same back to support.

Regards