When scan running, a second app/scan window pops-up and runs at the same time

raustin12001

When running a system scan on mac, a second window opens up part-way through… it starts at a lower number of 'scanned files' but then catches up and runs concurrently with the other window. Any idea what is going on?

Alexandru_BD

Hello @raustin12001,

Can you share with us a screenshot during the scanning process displaying the double scan windows?

Thanks,

Alex

raustin12001

here is a screenshot

Alexandru_BD

Hi,

Thanks for posting the screenshot.

I think there can be multiple possible causes here. For example, corruption in the installation files or during the installation process can cause such abnormal behavior. Also, if multiple instances are running in the background, it might result in duplicate windows. Then, starting the scan process multiple times can also cause multiple windows to appear. Last but not least, conflicts with other security software may cause abnormal behavior.
To find out exactly what's happening there, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes and share your findings with the community.

Regards,

Alex