[resolved]Update Failed

svbk
svbk
in Update

I uninstalled the bit TS 2011 and install the TS 2012. But I don't know why the TS can't update. Bitdefender events always says that : "An error occured during update (-1011)" ...


Please help me fix this ...


Thanks so much

Comments

  • manoj.cool
    manoj.cool

    Facing same problem not able to update Bitdefender total security 2012. Tried re-installing the product, what i noticed was the product was able to update only once after installation.

  • svbk
    svbk

    Now i can update again. I think that yesterday the upgrade server was overloaded so bit couldn't update. If any problem persists, i'll contact you . Thanks .

  • manoj.cool
    manoj.cool
    edited July 2011

    Now its showing An error occurred during update (5)

  • chinnavignesh
    chinnavignesh

    This may be a problem because of previous installation. If have replaced Bitdefender 2011 with 2012 version, please not that uninstall process leave some of files of older version.This may cause problem in update.. Please uninstall 2011 with BitDefender Uninstaller(Not the application's)BD Downloads. Thank You.

  • Mihaela M.
    Mihaela M.

    Hi Manoj.cool,


    Could you post here if the issue reoccurred ?


    Thank you!

  • manoj.cool
    manoj.cool
    edited August 2011
    Hi Manoj.cool,


    Could you post here if the issue reoccurred ?


    Thank you!


    No, I am not having anymore issues with the updates.

  • Unknown
    Unknown

    Hello,


    Glad to see the issue is now resolved. If you have any further queries please open a new topic, explain the situation and you'll have our answer in the shortest time possible.


    Case resolved, topic closed.


    Best regards,

This discussion has been closed.

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