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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Activation Problem
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Hello,
Welcome on our Forums!
I do believe that you encounter that error because you are trying to install BitDefender Total Security with or without backup and your license key is for the other software. Please send me the license key via PM and I will send you the correct installation kit file via email.
Best regards,0