[escalated]Bitdefender Antispam Toolbar & Oultlook 2010

Math_Matei
Math_Matei ✭✭✭✭
edited August 2011 in Antispam

I have contacted Microsoft technical support about a problem encountered in closing Oultlook 2010.


Specifically, often oultlook 2010 can not be closed in X button


You must close the process using CTRL + ALT + DELETE.


The answer from Microsoft came promptly: Closing the problem is caused by add-ons. I have indicated the steps to find out what causes this deadlock.


Apparently - Bitdefender Antispam Toolbar - is causing the problem.


Now I disabled BitDefender Antispam Toolbar and made 10 successive closures, I have not encountered any problems.


Hopefully will find a solution by the team of developers.


I use Office 2010 Home and business x64


Best regards,

Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

Comments

  • Unknown
    Unknown

    Hi Gini,


    Please let me know if the issue persist after the latest product update that was fixed the Thunderbird and BitDefender Antispam toolbar compatibility.

  • THACH19T
    THACH19T

    The same issue.


    I have MS Office Standard 2010 vs Bitdefender IS 2012, everytime closing Outlook the UI is gone but the process is still remain.


    Latest update v15.0.27.338


    Hope that Bitdefender will resolve it.

  • Math_Matei
    Math_Matei ✭✭✭✭
    Hi Gini,


    Please let me know if the issue persist after the latest product update that was fixed the Thunderbird and BitDefender Antispam toolbar compatibility.


    problem occurs only on 64-bit version of Microsoft Office 2010. With 32-bit version installed, everything works OK

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • THACH19T
    THACH19T
    I have contacted Microsoft technical support about a problem encountered in closing Oultlook 2010.


    Specifically, often oultlook 2010 can not be closed in X button


    You must close the process using CTRL + ALT + DELETE.


    The answer from Microsoft came promptly: Closing the problem is caused by add-ons. I have indicated the steps to find out what causes this deadlock.


    Apparently - Bitdefender Antispam Toolbar - is causing the problem.


    Now I disabled BitDefender Antispam Toolbar and made 10 successive closures, I have not encountered any problems.


    Hopefully will find a solution by the team of developers.


    I use Office 2010 Home and business x64


    Best regards,


    Hi Gini, can you show me how to disable BD Tollbar AntiSpam? Cause I still have problem when closing Outlook 2010.


    My system, MS Office 2010 Standard 32-bits, Windows 7 32-bits.


    Thanks! :rolleyes:

  • Math_Matei
    Math_Matei ✭✭✭✭

    is very simple.


    Here are the steps I must do:


    - Open Outlook


    - Click on "File" located on top of Outlook


    - Drop-down menu displayed in the new window, click on "Options"


    - Will display a new window from which you choose "Add-Ins" by clicking there.


    - The lowest in the new window that opens click on "Go" (the button is located in the middle window)


    - In new window displayed, you have the option to disable Bitdefender


    Success!

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Unknown
    Unknown
    edited September 2011

    Hello,


    Nguyen-Thach NGUYEN: Ticket ID: 201109151013983.


    @Gini: Ticket ID: 201109151014064.


    Please send me the requested log files so we can troubleshoot the issue and find a resolution for it as soon as possible.


    Looking forward to your answer!


    Regards,

  • THACH19T
    THACH19T
    edited October 2011
    Hello,


    Nguyen-Thach NGUYEN: Ticket ID: 201109151013983.


    @Gini: Ticket ID: 201109151014064.


    Please send me the requested log files so we can troubleshoot the issue and find a resolution for it as soon as possible.


    Looking forward to your answer!


    Regards,


    Hi DanyDan,


    Sorry for being late inform.


    Here you're. I attach the file you need.


    My system: Windows 7 Enterprise 32-bits; Office 2010 Standard 32-bits SP1; BitDefender Internet Security 2012


    I builr .zip file use BitDefender SupportTool, and add 2 pictures captured issues.


    http://www.box.net/shared/zjb447cxpkyurtc69xen


    Thach

  • rootkit
    rootkit ✭✭✭

    Hi


    Sorry for the delayed reply.


    Please update to the latest build and tell me if the situation is resolved.


    Thank you.

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