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No Account Created, License Key Become Invalid

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pleonador@yahoo.com
pleonador@yahoo.com
in Registration

Hi!


i re-installed my bit defender antivirus 2011 with 141 days left before expiration without internet connection, when i was able to connect to the internet I’ve got a message in my dashboard saying "NO ACCOUNT CREATED" with 1 warning that goes "TO BEBEFIT FROM UPDATES AN COSTUMER SUPPORT AFTER 30 DAYS FROM INSTALLATION, ACTIVATING THE PRODUCT BY CREATING/SIGNING IN AN ACCOUNT IS MANDATORY!, when I tried to fix it by signing in to my account I’m getting a warning the says "THE LICENSE KEY YOU HAVE ENTERED IS NOT VALID. IF YOU PURCHASED THIS KEY YOU CAN CONTACT COSTUMER SUPPORT TO GET HELP WITH THIS ISSUE.", i was able to re-register my product by offline registration and now it expires w/in 365 days w/c is not supposed to be. I am no longer protected please help, thanks and God Bless!

Comments

  • abbie
    abbie
    edited November 2011
    Options

    Hi did you activate your product while you have installed first time ,if so please write a email to support team with valid email id and other information which you had provided time of activation.


    _____


    thanksicon_biggrin.gif

  • nayan007
    nayan007
    Options
    Hi!


    i re-installed my bit defender antivirus 2011 with 141 days left before expiration without internet connection, when i was able to connect to the internet I’ve got a message in my dashboard saying "NO ACCOUNT CREATED" with 1 warning that goes "TO BEBEFIT FROM UPDATES AN COSTUMER SUPPORT AFTER 30 DAYS FROM INSTALLATION, ACTIVATING THE PRODUCT BY CREATING/SIGNING IN AN ACCOUNT IS MANDATORY!, when I tried to fix it by signing in to my account I’m getting a warning the says "THE LICENSE KEY YOU HAVE ENTERED IS NOT VALID. IF YOU PURCHASED THIS KEY YOU CAN CONTACT COSTUMER SUPPORT TO GET HELP WITH THIS ISSUE.", i was able to re-register my product by offline registration and now it expires w/in 365 days w/c is not supposed to be. I am no longer protected please help, thanks and God Bless!


    Please use the below link for invalid key :- http://www.bitdefender.com/site/Products/invalidKey/


    To troubleshoot registration and my account issues use the below link :- http://www.bitdefender.com/support/How-To-...Issues-721.html

  • rootkit
    rootkit ✭✭✭
    Options

    Hello


    Please send me via PM the invalid key and your email address so I can take a look in the system.


    DO NOT POST THEM ON THE FORUMS !!!


    Thank you.

  • abbie
    abbie
    Options

    Hi Patro,


    can you please delete the license key or uninstall the application then restart pc and check if any folder still in there ,check also user profile folder which is more important ,if got any folder please delete those ,then install and try to activate .

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