Active Virus Control Will Not Stay On

fitsw6
fitsw6
in Antivirus

RE: message from Christian...


When I click ''Active virus control' to on it will not stay on. I have already sent you the file that you need from the thread I quoted in the message I sent you. Hopefully this is what you mean otherwise just let me know.


Thanks

Comments

  • rootkit
    rootkit ✭✭✭

    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • fitsw6
    fitsw6
    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.


    I have already done that and you told me to make a thread. I have already PM'd you the file as described in that article prior to you telling me to make this thread.

  • rootkit
    rootkit ✭✭✭

    Hello


    Please follow the steps from this article to reinstall the product.


    http://forum.bitdefender.com/index.php?act...f=241&id=44


    You have some corrupt file in the current installation.


    Thank you.

  • drmurda
    drmurda
    RE: message from Christian...


    When I click ''Active virus control' to on it will not stay on. I have already sent you the file that you need from the thread I quoted in the message I sent you. Hopefully this is what you mean otherwise just let me know.


    Thanks


    Im having the same problem man, This Must be a common issue... have they even told you how to fix it yet?


    Getting tired of Bitdefenders issues... Cant even get a registration email for my ###### thing...

  • fitsw6
    fitsw6
    Im having the same problem man, This Must be a common issue... have they even told you how to fix it yet?


    Getting tired of Bitdefenders issues... Cant even get a registration email for my ###### thing...


    Ye I just reinstalled it again and that worked.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you very much for your feedback!


    Let me know if you need anything else.


    Take care.

  • NFastuca2012
    NFastuca2012
    Hello


    Please follow the steps from this article to reinstall the product.


    http://forum.bitdefender.com/index.php?act...f=241&id=44


    You have some corrupt file in the current installation.


    Thank you.


    Hi, I am having the same problem. If i uninstall the program and then reinstall it again will I be charged again?

This discussion has been closed.

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