Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Cannot Log Into Safebox

Options
cableghost
cableghost
in Safebox

Safebox will not log in; it says 'You are not logged in', even though I am logged into My Bitdefender.

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    Do you have Auto Sync turned off? If yes, the behavior is normal.


    Also, the connection to our servers could also be influenced by your internet connection.


    Take care.

All Time Leaders

Categories

Defenders of the month