Mybitdefender Login Problems

boccu2009
boccu2009
in Registration & others

Hi.


Am I the only one that can't seem to login to MyBD from BitDefender Internet Security 2013?


When I login using an email I get the 'An unexpected problem has occurred" error and when I use google/facebook I get the "connection timed out" error....


Is there a fix that I maybe missed on these forums or anything that I could do?


Thanks

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Do you use a mobile or a wireless connection? Are you behind a firewall(like the one from your router)?


    Thank you!

  • boccu2009
    boccu2009
    Hello :)


    Do you use a mobile or a wireless connection? Are you behind a firewall(like the one from your router)?


    Thank you!


    No I don't use a mobile or a wireless connection. However yes, I am behind my modem's firewall (Thomson ST546)

  • boccu2009
    boccu2009
    No I don't use a mobile or a wireless connection. However yes, I am behind my modem's firewall (Thomson ST546)


    I just disabled the modem's firewall and it still wouldn't connect...


    Any ideas? :]

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I will send you a possible solution via PM.


    If this will work, please provide us your feedback here.


    Take care.

  • boccu2009
    boccu2009

    The solution worked perfectly ^_^


    Thank you and have a nice day!

  • racinjew@gmail.com
    racinjew@gmail.com
    Hello :)


    I will send you a possible solution via PM.


    If this will work, please provide us your feedback here.


    Take care.


    Can I get that PM too please?

  • qr0n
    qr0n

    Same problem here, please help! (PM)

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums!


    In about 5 minutes you will receive the solution via PM.


    Thank you very much!

  • rootkit
    rootkit ✭✭✭

    Hello qr0n :)


    Please also send me via PM the email address that you used to register on My Bitdefender so I can check it in the system.


    Take care.

  • Krishtej23
    Krishtej23
    Hello :)


    I will send you a possible solution via PM.


    If this will work, please provide us your feedback here.


    Take care.


    Christian please help me. I too have the same problem of login error. Please do send me also the solution. waiting waiting


    Thank you

  • thenewguy
    thenewguy

    Hi there, i am also experiencing the same issues logging or even creating a new account please could you send me the solution to getting it resolved i'd be very grateful


    Thanks

    post-109184-1345923609_thumb.png

    post-109184-1345923627_thumb.png

  • edmon1990
    edmon1990

    I'm also having the same issue, can you PM me the solution.

  • rootkit
    rootkit ✭✭✭

    Hello everyone :)


    @ Krrishh


    You will receive a solution via PM in a few minutes.


    @ thenewguy & Edson


    Please send me via PM your license key and your email address.


    Thank you!

  • milad.olad
    milad.olad

    I also have the very same problem. What should I do?

  • soroushnadi
    soroushnadi

    Hello Christian


    I have same problem


    can I help me?

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I need the same information from you too.


    So, please send me your email address and your license key via PM.


    DO NOT POST THEM ON THE FORUMS!


    Take care.

  • edmon1990
    edmon1990

    The solution worked, thank you!

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I am glad to hear that.


    For those that encounter the same issue, please send me via PM your license key and the email address used to register the My Bitdefender account.


    Thank you!

  • soroushnadi
    soroushnadi

    The solution worked for me too


    Thank you very much Christian

  • rootkit
    rootkit ✭✭✭

    Hi :)


    You are most welcome!


    For other requests, please follow the steps from here:


    http://forum.bitdefender.com/index.php?sho...st&p=155118


    Have a great weekend!

All Time Leaders

Categories

Defenders of the month