Mybitdefender Activation

bermguy
bermguy
edited September 2012 in Registration & others

I have had the 2012 product since the beginning of the year but never joined MyBitdefender (at least, I don't think I did). I recently installed the 2013 update and included a MyBitdefender id. Now, I frequently get a popup message saying:


You are logged in as: [my correct email address]


Your account is pending activation. Please check your


email and click the activation link.


I never got an email to click on an activation link. Twice, I got an option to click a button to have MyBitdefender send me an email - I clicked, it never came. I'm not getting that option any more but I do get the one above. I would be happy to click an activation link if one came my way but, most of all, I want to stop getting that annoying popup.


What do I do?


Thank you.

Comments

  • AKAust
    AKAust

    I also have this issue please can we have a solution.

  • bermguy
    bermguy

    Could someone from Bitdefender please respond to this question?


    Thank you.

  • bermguy
    bermguy

    It's been over a month now since I asked this question. Would someone please provide an answer.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I am sorry for the delay of our answer and I hope to assist you in a timely fashion from now on. I would like to take advantage of this opportunity to convey our apologies in regards to the situation created.


    Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.


    DO NOT POST THEM ON THE FORUMS!


    Thank you!

  • rorysory
    rorysory

    i am too having this issue

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Follow the steps from this post and send me the requested information:


    http://forum.bitdefender.com/index.php?sho...st&p=163400


    Take care.

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