Rescue Mode Issue !

alexx69
alexx69 ✭✭
in Antivirus

Whenever I try to reboot my PS in Rescue Mode, appears to me 7 Operating Systems.


One is in "Windows Boot Manager", while the others are below in "Tools".


This situation reminds me of the an excess PS´s in main "My Bitdefender" window before. (each re-install process was remembered).


Is this the consequence of some issue ?


Is it somehow possible that these OS being permanently removed from my "Windows Boot Manager" and "Tools" ?


Thank You.

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Could you please post here a screenshot/photo? I did not understand the issue from your post.


    Do you have more than one operating system on that PC?


    Thank you!

  • alexx69
    alexx69 ✭✭

    Hello Christian,


    I have only one operating system !


    post-105258-1348239251_thumb.jpg

  • bogdanh
    bogdanh
    edited September 2012

    Thank you for helping us resolve this. Can you check that in this folder


    C:\Program Files\Common Files\Bitdefender\Bitdefender Threat Scanner\bdrescue\data


    there are only these 3 files ?:


    - bdr-conf


    - drivemaps.txt


    - install-info.txt


    install-info.txt is the relevant one, it should contain 7 C:\


    If the file doesn't exist, it's a known bug (and should be fixed in the 16.21 update); you can manually remove Rescue Mode entries from an Administrator prompt using:


    bcdedit /delete {bdbdbd00-6057-11e0-a7f3-ce9adfd72001}
    bcdedit /delete {bdbdbd00-6057-11e0-a7f3-ce9adfd72002}
    bcdedit /delete {bdbdbd00-6057-11e0-a7f3-ce9adfd72003}
    ...


    (one command per Rescue Mode entry -- the last digit in the commands above corresponds to the entry id)

  • alexx69
    alexx69 ✭✭
    edited September 2012

    Hello Bogdan H and thank you for your response,


    I had done steps that you recommended before 2 days ago in that topic ( http://forum.bitdefender.com/index.php?s=&...st&p=159352 ),


    and I was able to manually remove all unnecessary Rescue Mode entries (in the last 15 days "earned 2 more OS entries, so that in the end was 9).


    Also i checked this path:


    C:\Program Files\Common Files\Bitdefender\Bitdefender Threat Scanner\bdrescue\data


    and results can be seen on the pictures:


    post-105258-1348796004_thumb.jpg post-105258-1348795426_thumb.jpg


    Is the problem solved now ?


    Is there a way to safely remove the number 9 that remained, or do I have to wait for a new build? Last 16.22.0.1534 didn´t finish the job.


    Thank you very much !


    Best regards.

  • bogdanh
    bogdanh
    edited September 2012
    Is the problem solved now ?


    Is there a way to safely remove the number 9 that remained, or do I have to wait for a new build? Last 16.22.0.1534 didn´t finish the job.


    Yes, we pushed the fix with update 16.21. Users who were affected do have to clean the left-over entries manually (but new entries shouldn't appear any more).


    Also, the c:\bdr-... files should all end in '09' in your case. If the files are missing, a product reinstall/repair is the only option (or not using Rescue Mode at all). If the files have a different suffix due to the issue we fixed, manually renaming the suffix should be enough.


    Cheers,


    Bogdan

  • columbo
    columbo ✭
    edited September 2012

    Just an aside, thanks for your help here, and here, Bogdan :)

  • rootkit
    rootkit ✭✭✭

    Hello :)


    This issue will be fixed via Automatic Updates in a future product update.


    Thank you in advance for your understanding.

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