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Full System Scan Bsod Help
Hello,
I am needing help with this issue asap please.
System Informaton:
Windows 7 Professional 64Bit
4gb Ram
Bit Defender 2013 Total Security
This seems to only be happening when we perform a full system scan. The scan last about 3-4 minutes and then it BSOD.
Here are the dump files:
Comments
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Hello,
I am needing help with this issue asap please.
System Informaton:
Windows 7 Professional 64Bit
4gb Ram
Bit Defender 2013 Total Security
This seems to only be happening when we perform a full system scan. The scan last about 3-4 minutes and then it BSOD.
Here are the dump files:
Also to add to this my auto update on off is grayed out. Can't do auto update.0 -
Hi Dereck,
Sorry for the late reply.
If the reported issue still persists, I kindly ask you to follow the instructions listed below, as the logs previously uploaded on Sendspace are not available anymore.
Please follow the steps explained in this article and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
Also send me the latest dump files from this location: C:\Windows\Minidump
If the .dmp files and the support tool archive are too big to attach, upload them on
or
and send me a PM with the download link.
If you were already asked to generate these logs, disregard the message above and just post the ticket ID.
Thank you!0
