Active Antivirus Control Won't Turn On

Athalas
Athalas
edited December 2011 in Antivirus

Hello,


Today I updated Windows Vista to Windows 7 without formatting HD.


Reinstalling BitDefender was required.


After reinstalling and completing all the updates, I went to check and adjust all the settings.


I now notice that my active anti-virus control is off and can't seem to be switched back on.


Every time I click on the "switch"-button, it flickers "on" for a fraction of a second but then turns back "off".


I have no idea what could be reason. Can anybody give me some advice?


I tried turning auto-pilot off, but no improvement.


Most of my settings are "aggressive".


Thank you

Comments

  • rootkit
    rootkit ✭✭✭

    Hi Athalas :)


    Welcome to our forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you. Happy New Year!

  • danalcantara
    danalcantara
    Hello,


    Today I updated Windows Vista to Windows 7 without formatting HD.


    Reinstalling BitDefender was required.


    After reinstalling and completing all the updates, I went to check and adjust all the settings.


    I now notice that my active anti-virus control is off and can't seem to be switched back on.


    Every time I click on the "switch"-button, it flickers "on" for a fraction of a second but then turns back "off".


    I have no idea what could be reason. Can anybody give me some advice?


    I tried turning auto-pilot off, but no improvement.


    Most of my settings are "aggressive".


    Thank you


    It also happened to me but a REBOOT solved this issue.

  • rootkit
    rootkit ✭✭✭

    Hi Dan :)


    You can send me some logs too.


    I will analyze them and get back to you.


    Have a nice day.

  • alucard84
    alucard84
    edited February 2013

    can't start my active virus protection!sending logs.

  • Georgia
    Georgia ✭✭✭

    Hello alucard84 and welcome to the Bitdefender forum!


    This topic is related to Bitdefender 2012 products. If you are still using Bitdefender 2012, please upgrade for free to v.2013 by following the steps from this KB article:


    http://www.bitdefender.com/support/how-to-...r-2013-711.html


    Let me know how it goes, thank you! :)

This discussion has been closed.

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