Registration Problem


I have recently purchased Bitdefender Total Security 2013 and im facing problem with the registration of the product. After typing the license key it says "We are not able to validate the license key you entered."

Please help me fix this probelm.

Thank you.

Hope i get a reply to the solution soon.


  • Georgia
    Georgia ✭✭✭

    Hello and welcome! :)

    Please send me a PM with the Bitdefender license key you are trying to register.

    Do not post this information on the forum!

    Thank you.

  • I have sent you.

  • Georgia
    Georgia ✭✭✭

    Thank you, the license key is valid for Bitdefender Total Security 2013.

    I think you are using a wrong installation kit. Please use this specific download link for installing your product:

    Let me know how it goes!

  • ipje68
    edited April 2013

    Maybe.... just maybe this is the problem :

    Dear John,

    Thank you for reporting this issue to us.

    We kindly inform you that we have taken notice of it and we are currently

    working on the case.

    Our registration servers are undergoing some maintenance services which should

    be over in short time.

    We will let you know when the work is done.

    Thank you for your support and patience.

    Best regards,

    F..... R...

    Bitdefender Technical Support Engineer

  • Georgia
    Georgia ✭✭✭


    @ john68: Thank you for trying to help, but the registration issue reported by Vipin Nair is not a connectivity one.

    I found his tickets submitted to us (Ticket ID: 201304011006462, Ticket ID: 201304011004979, Ticket ID: 201303311007865). They all had integrated support tool logs, where I could see that he installed Bitdefender Total Security 2013 with the USA kit, while his license key is valid for a different Bitdefender kit - the one posted above.

    Now, referring to your ticket ID 201304021015338: my colleague is right, as we hold different registration servers for Android devices.

    @ Vipin Nair: Please do not hesitate to post back if you need more help with your Bitdefender product.

    Thank you!

  • It did not work Georgia. I have sent you the problem i am facing.

  • Georgia
    Georgia ✭✭✭

    Hello Vipin,

    Thank you for letting me know.

    If the registration error persists with this kit , a common cause could be some wrong registry permissions. Please follow the instructions sent by PM to manage this situation.

    Please let me know if you need further assistance.

  • Georgia
    Georgia ✭✭✭

    Hello again Vipin Nair,

    I will assist you further via e-mail. Your ticket ID is 201304031032215.

    Thank you!

This discussion has been closed.