Autopilot Keeps Turning Itself Off

s_gunn
s_gunn
in Antivirus

Hi. I just wondered if anyone can give me a solution to the autopilot mode being switched to user mode at seemingly random times - I haven't notied any pattern. Everything else seems to function perfectly.


Thanks for any help you can offer!

Comments

  • Maverix
    Maverix
    edited February 2013
    Hi. I just wondered if anyone can give me a solution to the autopilot mode being switched to user mode at seemingly random times - I haven't notied any pattern. Everything else seems to function perfectly.


    Thanks for any help you can offer!


    I have the same issue, have been in contact with support but no luck.


    <img class=" />


    The refered to:


    http://www.bitdefender.com/support/what-to...abled-1088.html


    //

  • Georgia
    Georgia ✭✭✭

    Hello,


    @ Maverix :


    I can see that you confirm the resolution on 01/24/2013, ticket ID 201301231009896 . Can you tell me if the Autopilot issue persists?


    @ shelagh :


    Do you still need further assistance?


    Looking forward to hearing from you both.

  • Maverix
    Maverix
    edited March 2013

    Hi,


    I still have this issue, after following your instructins.


    Will do the troubleshooting this weekend.


    Regards


    Hello,


    @ Maverix :


    I can see that you confirm the resolution on 01/24/2013, ticket ID 201301231009896 . Can you tell me if the Autopilot issue persists?


    @ shelagh :


    Do you still need further assistance?


    Looking forward to hearing from you both.

  • rogclifford
    rogclifford
    edited March 2013

    I am also having this problem on reboots and resume from sleep . I have to manually reset Autoscan as a consequence. Any resolution to this probem please?

  • chrischieeee
    chrischieeee
    edited March 2013

    Hello,


    I am also having this problem of 5 laptops.


    The autopilot-function is activated and when remove the powercabel, the autopilot-function is disabled automatically.


    When connect the powercabel, the autopilot-function remains disabled.


    Only self activiation the autopilot-function solve the problem.


    Very bad of this problem the autoupdate is also disabled, when autopilot-function is disabled!


    Fyi:


    Is the laptop-modus disabled, i haven't this problem.


    I hope you can help me.


    Thanks


    Best regards from Germany

  • Georgia
    Georgia ✭✭✭

    Hello,


    @ chrischieeee :


    We are aware of this issue, thank you for your feedback. We are working on fixing it.


    @ rogc :


    I found your ticket ID 201303101005855 , but the integrated log is corrupt, so I am unable to analyze it. Please post here a new support tool log. The support tool executable is found by bringing up the Bitdefender interface and going to Help and Support > Contact Support. If you are unable to upload the file here you can put it on www.sendspace.com and post the download link.


    Thank you!

  • s_gunn
    s_gunn
    Hello,


    @ Maverix :


    I can see that you confirm the resolution on 01/24/2013, ticket ID 201301231009896 . Can you tell me if the Autopilot issue persists?


    @ shelagh :


    Do you still need further assistance?


    Looking forward to hearing from you both.


    Sorry, I didn't realise anyone had replied to my post as I must have notifications turned off and since life has been hectic I missed it!


    Yes, I am still having the same problem. I have checked that laptop mode is disabled but not sure what else to try!

  • Georgia
    Georgia ✭✭✭

    Hello shelagh,


    I will need a fresh support tool log gathered from that machine.


    Please follow these steps:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach, upload it on


    http://www.sendspace.com or http://www.mediafire.com


    and post the download link.


    Thank you, have a beautiful weekend ahead of you!

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