[fixed] Vsserv.exe High Memory Usage

Well I half sovled the problem.

I updated my newer W7-SP1 to W10 TP 10162. Will not install Bitdefender on it until it is approved for W10. In the meantime since I don't use that computer for much of anything but watching videos and have other security software that I can install along W10 Windows Defender that computer should be okay for now. Hopefully BDW8 Security will be updated for W10. Yea I know some think it won't. We will have to wait and see. In the meantime if it gets really messed up with Malware I can always reinstall. Hopefully that should not be needed as we await Bitdender giving their approval for W10.

The other computer I am still using BDIS 2015 on is not an Intel but an older AMD Athlon II with W7-SP1. I have not noticed a large memory leak over there. But truthfully I haven't paid that much attention since I was more focused on the the Intel Haswell 4460 with W7-SP1 that like I wrote above I upgraded to W10 TP 10162 So far so good on 10162. Looking pretty solid. Now that the AMD is the only computer I have with BDIS 2015 I will keep a closer eye on the memory usage. Right now sitting at about 290 MB but I restarted it a couple of hours ago so we shall see.

Not Sure what's going on but Bit Defender is using a very large amount of memory. Somewhat concerning.

Spec:

CPU: Intel i7 2600k

Memory: 16GB

OS: Windows 8.1

I'm unable to terminate the process, please advise as to what logs are needed and why memory consumption is so high.

my vsser,exe is now with 780Mb !!! When is this going to be solved?

seeing the same issue on my end:

My AMD with an Athlon II has been up for about 48 hours since last restart Memory usage of BDIS 2015 has climbed from about 280MB when I restarted to about 380MB at this time. Just did a contextual scan and the memory usage jumped to about 405MB. Updates do not seem to impact the memory but evidently scans do.

My W7-SP1 AMD Athlon II with BDIS 2015 has now been up for about two days. At this point memory usage seems to have peaked at around 425MB. It reached that level about 24 hours ago then dropped back down to around 360MB and is now back up to about 420MB. No idea where the memory usage will go from here. As long as memory usage does not exceed 500MB I will not restart to lower the memory usage as my total memory usage at this time is only 28% with Firefox open. 40% is the comfortable maximum memory usage level on that computer for what i use it for. I will update in a couple of days or less if there is any signficant change in memory usage. In anycase 425MB of memory usage is way too high for normal daily use as oppposed to the limited use I use that computer for.

Georgia (technical support) was on earlier and she has not responded to this important topic. Most unfortunate Hopefully we will hear an answer shortly.

I am going to renew in like about a month from now (literally) and while this is my first year with the company ... i'd like an update.. ya know because if not.. I may have to go to the second best for next year till this get's settled.

And I really really like Bitdefender but.. 30 min restarts per 1 hr internet usage.. is definitely not workin with me.

This started with the recent engine update (the kind of update where you have to reboot afterwards).

BitDefender: Why not roll back to the previous version, and then update again after more testing?

Hello,

I am encountering this problem with vsserv.exe also. At the moment of writing it is using 2,4GB. I have made a dump file of the process and uploaded it for further analysis. However, the raw dmp file is 2,9GB (compressed it is 505MB though).

The compressed file can be downloaded from this link: https://mega.co.nz/#!zwZR3LQD!XwHJP...05soHWOhd9_RFBs

I hope this is of any help for the developers and they are able to fix this memory leak soon.

Regards,

Jochem

Hello,

I have just purchased and installed the Total Security 2015 on a Windows 8.1 machine, and here is my memory usage (ridiculously high): http://pasteboard.co/1PMuiS3l.png

Please tell me it's not the average memory consumption for this "Zero Impact On Performance" security suite..edit: now it's 544

Hi plasmax,

Welcome on the forum!

Do you have any other antimalware suite on your machine?

Deinstall all of them.

Please give some more information on your system.

Does it impact the performance of your other softwares?

Regards,

L.

Hiya plasmax,

There is another long discussion here - http://forum.bitdefender.com/index.php?showtopic=57561 Bitdefender are aware of the problem and it has been passed to the development team to sort out. Hopefully it will be sorted soon.

Ro.

Hiya plasmax,

There is another long discussion here - http://forum.bitdefender.com/index.php?showtopic=57561 Bitdefender are aware of the problem and it has been passed to the development team to sort out. Hopefully it will be sorted soon.

Ro.

Thank you mate I must have missed this. Hopefully they will be able to fix it very quickly as for now I can't do anything but roll back to Windows Defender..

HI plasmax,

You have an excellent machine, excellent SSD HD, excellent video card...

Maybe you could just have some more RAM, but 8GB is probably enough.

(In the old time, laptops could not use games as well as desktops but it is over.)

As Rohugh pointed the link to the memory issue, BD is aware of the memory problem.

Regards,

L.

It's a great pleasure when you buy a new machine and somebody states comments like yours, thank you! It's been a tough search but I think I've found a great compromise for the price.

I'm aware of the ram "issue" but the 16gb version was way more expensive than any aftermarket upgrade, so I decided to try with 8 and see how it goes, and for now I gotta say it's doing well! Maybe I'll upgrade next year.

Games run very well, GTA V almost full details, even though games like the witcher 3 cant run without tweaking the video settings a little bit, but for that you gotta spend more than what I did and not every game requires such a high hend video card!

Thanks for your help anyway, let's see how it goes

Hit 650MB at the moment!

For any of you on a 32 bit version, the memory leak cannot keep growing vsserv.exe forever.

Instead, due to your 4GB total, 2GB per process memory limit, it will eventually run out of address space and it will crash (this has happened to me once, and it about to happen again).

Fortunately, the failure is handled gracefully, and you receive a crash dialog box that reports the issue to BitDefender AND restarts vsserv.exe.

So that's one way to restart vsserv.exe. Just wait it out if you can stand it taking so much RAM. When it restarts, vsserv.exe restarts at a small memory size.

The other way is to reboot.

Does anyone have an opinion about using Bitdefender Free as short term protection??

Hi,

BD Antivirus free works fine, no problems. You also realize that you can use your IS license to activate Bitdefender Windows 8 Security, it is not suffering from the same problems a lot of users are seeing with the memory bug.

Ro.

New Bitdefender user here

I'm using the Bitdefender Internet Security 2015 Demo

Windows 7 64 bit, SP1, fully updated, 16GB RAM system.

The VSSERV.exe process as I type this is: (according to Process Explorer)

Private memory 2,075,140k

Working Set 1,940,158K

Virtual Size 2, 764,824k

Max Working Set 1,380k

Task manager reports similar massive numbers.

THis machine is up essentially 24/7

I did however reboot a couple days ago.

I will give the demo more run time but am not impressed with what I"m seeing memory usage wise.

I hope they fix it before I decide to move on.

IT appears they took the record from Firefox insofar as memory bloat goes, at least on my machine. However at least I can restart Firefox when

it gets wonky.

I do not like rebooting PC's , I find it highly annoying.

Please fix faster.

yes, and I also run Malware Bytes on this machine regularly.

Hi Boozer,

Welcome on the forum!

if you have a SSD HD, it is not necessary, not even recommended to shut down the machine, but for the electricity bill.

Do you use the MalwareBytes passive version? (the free one) OK.

It is not a good idea to run the active one with BD firewall active.

we need one and only one firewall

one and only one antivirus

I use neither Firefox nor Internet Explorer, but BD IS 2014 takes its part of memory too with Opera on WSP3.

Let's be patient, the 2016 version will be coming soon...

Regards,

L.

...........

Sorry for having inflamed you.

You wrote about having Malwarebytes,.

According to several topics, the active version could create problems with BD. (link below)

Malwarebytes & BD I do not know whether you have (or not) the active one.

that's all.

Thanks for telling us there is a memory problem.

Hello Boozer,

You have chosen a bad time to trial Bitdefender as some users are experiencing the memory leak, especially those like yourself who choose to run their devices constantly. Bitdefender have acknowledged the problem and are working on a fix which will hopefully come soon -

Hello all,

We are aware of the issue reported in this topic. It is currently being handled by the Bitdefender development team.

As soon as I have news from them I will post back.

Thank you for your patience.

As an aside, I am not seeing the problem, although I close my computer at night, plus I also use MBAM Free to scan from time to time and that does not cause any issues. If you do decide to move on please give Bitdefender another go when the present problem has been solved, it really is worth it.

Ro.

I just want to say that I am highly disappointed with the Bitdefender team. I was expecting a relatively fast fix and this is really getting on my nerves. It's been 11 days since the memory leak started happening, at least for me, and I am really considering moving to some other service. I'd say it is expected from one of the best anti virus software to have issues like this fixed shortly. As someone suggested, why not just roll back to a past version? I can't restart my PC every 12-13 hours forever. Is there at least any ETA on when we'll have a fix?

I just want to say that I am highly disappointed with the Bitdefender team. I was expecting a relatively fast fix and this is really getting on my nerves. It's been 11 days since the memory leak started happening, at least for me, and I am really considering moving to some other service. I'd say it is expected from one of the best anti virus software to have issues like this fixed shortly. As someone suggested, why not just roll back to a past version? I can't restart my PC every 12-13 hours forever. Is there at least any ETA on when we'll have a fix?

I am at exactly at that point. I'd like some sort of temporary fix. This is madness if you expect us to kindly wait patiently for this fix when it's forcing us to reboot every 3-5hours of so depending how heavy the internet usage is, and given we live in an era of high internet usage, you are telling me you guys [bT] can't pin point a small work around until you fix the MAIN issue?

It's crippling everyone in my home network. 11 days of torture.

Hiya,

The update will be pushed through the automatic updates. I am sure they will want to get it resolved as soon as possible, it's not doing them any good at the moment.

Ro.

yep! especially for new users like me who have never spent a penny for a premium antivirus and decided to go for this after days of research because of its excellent ratings all over the web!

But I'm confident the ratings are not made up and so this issue will be resolved soon.

Thanks for your help take care!

This has been going on for weeks. bitdefender has always been a ram hog and it's just got worse over the months. I mean it starts off around 320mb then climbs and climbs the longer I am on the pc. the highest it's been is around 900mb I have uninstalled it and went to kaspersky which only uses around 80/100mb. I am done with bitdefender the only area bitdefender beats kaspersky is having better protection slightly better protection that is. kaspersky is lighter on the pc has better clean up tools. I really don't know how bitdefender can be awarded AV of the year. The pc is quicker with bitdefender off it.

bye bye bitdefender....

This has been going on for weeks. bitdefender has always been a ram hog and it's just got worse over the months. I mean it starts off around 320mb then climbs and climbs the longer I am on the pc. the highest it's been is around 900mb I have uninstalled it and went to kaspersky which only uses around 80/100mb. I am done with bitdefender the only area bitdefender beats kaspersky is having better protection slightly better protection that is. kaspersky is lighter on the pc has better clean up tools. I really don't know how bitdefender can be awarded AV of the year. The pc is quicker with bitdefender off it.

bye bye bitdefender....

right, from my previous post above whre bitdefender had around 700 mb ram load, it went up now to 832. it feels like it is safer just to shut it down rather than having it protecting me. unless its a protection trick, when it loads my system so much that i cannot do anything, and meet potential malware too.

I have 45 days left on my license. I went from avast (paid) to Bitdefender (paid) and it's looking like I am going to be finding another client for the next re-sub.

Between the slow "black screen" load up to this annoying memory hog problem still not being resolved.. I am kinda losing faith on the product.

yeah I had that black screen too before loading into windows I would just get the black screen and cursor it would stay like that for a good 10/15 seconds. I had to uncheck boot scan to stop it from doing it.

Yeah me too, I've been with bitdefender coming up a year now and it's been running like crap for the past few months, computer feels slow and slugish, hogging my ram and the black screen before windows.

i'd recommend kaspersky it's just behind bitdefender for protection it was awarded the best performer along with bitdefender but I can tell you now that kaspersky is a lot lighter on the pc it feels so snappy now without bitdefender and kaspersky got the award for the best clean up tools.

It's a complete joke how this company can't fix these issues! saying it wasn't a bug that it was normal and now they're saying it isn't a bug!.... so much for being experts.

Bitdefender is excellent av software. It has saved my a.. many times. I am trying to be patient as suggested by

Georgia. I have other software running that also needs memory. Please fix this. Thank you.

something push me to check my task manager,

and i found this :unsure:

rig :

i5-4460 , 16gig ram

and this process use 25% of my memory