Blue Screen Of Death On Bitdefender Internet Security 2015.

veleda
veleda
in General

Hi Everyone


I just purchased a new computer & installed Internet Security 2015. It am now getting the blue screen of death for bdfndisf6.sys.


Prior year forums state that this issue was resolved. I downloaded the bitdefender support software recommended and got the log file.


Here it is: https://www.sendspace.com/file/r5ghor


Can anyone help me fix this?

Comments

  • Rohugh
    Rohugh ✭✭

    Hello veleda,


    The log file needs looking at by Bitdefender, either send it via email on bitsy@bitdefender.com or from the drop-down>Help and Support from the top bar of the Bitdefender GUI.


    Once you have done that, run a repair on Bitdefender. Control Panel>Programs and Features - double click Bitdefender and choose repair. Once it has completed and rebooted the computer, check things again.


    Ro.

  • Lionet
    Lionet ✭
    edited July 2015
    Hi Everyone


    I just purchased a new computer & installed Internet Security 2015. It am now getting the blue screen of death for bdfndisf6.sys.


    Prior year forums state that this issue was resolved. I downloaded the bitdefender support software recommended and got the log file.


    Here it is: https://www.sendspace.com/file/r5ghor


    Can anyone help me fix this?


    Hi veleda,


    Welcome on the forum!


    To complete Rohugh's advice, please give information on your machine.


    You write:

    I just purchased a new computer


    Is it a brand computer or a computer you bought in an assembly shop?


    A brand computer is usually stuffed with lots of softwares that are more or less useful and at least antimalware programs that create a conflict when you donwload and install some other... even if you do not "activate" these softwares that are usually (in France) valid for a few months.


    If it is the case, please deinstall them. (windows firewall could/should be deactivated)


    Remember:


    One and only one firewall


    one and only one antivirus.


    Regards,


    L.

  • veleda
    veleda

    I purchased a new HP Spectre, corei7. It is running Windows 8.1.


    I've looked to make sure that I have uninstalled any other firewall or antivirus tools and I'm good on that. It blue screened again today. I have since run the repair function. Hoping it helps.


    thank you. :)

All Time Leaders

Categories

Defenders of the month