How Do You Remove A Virtual Pc From My Devices

trapper
trapper ✭✭✭
edited July 2015 in General

I have tried to delete a virtual -XP machine from 'My Devices' in my online account in order to add a new laptop. I have Deleted this using the top right delete button that turns blue when selected but this device is not being removed. I have tried around 4 or 5 times without success and leaving for a day or so in case this makes a difference.


Am I doing something wrong! :wacko:

Comments

  • Rohugh
    Rohugh ✭✭
    edited July 2015

    Hello trapper,


    This is a known problem and one that Bitdefender is trying to sort. I cannot delete any devices from my Dashboard at the moment. Please report it to Bitdefender either on email at bitsy@bitdefender.com or from the top drop-down on the GUI>Help & Support.


    Ro.

  • trapper
    trapper ✭✭✭
    Hello trapper,


    This is a known problem and one that Bitdefender is trying to sort. I cannot delete any devices from my Dashboard at the moment. Please report it to Bitdefender either on email at bitsy@bitdefender.com or from the top drop-down on the GUI>Help & Support.


    Ro.


    Thanks Ro. Not me then!


    I have raised 'A ticket' with support so hope they can delete the device!!

  • bocaratonsh
    bocaratonsh

    Hi Trapper, have you been given a response yet? How many days did this take to complete the process. 1.gif

  • Lionet
    Lionet ✭
    Thanks Ro. Not me then!


    I have raised 'A ticket' with support so hope they can delete the device!!


    Hi trapper,


    We were all unaware that the latest link to Bitdefender support is this one! :o


    Bitdefender support


    You could try it.


    We hope you'll get an answer tomorrow Monday... :huh:


    Regards,


    L.

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