Problem With Bitdefender Installation

Psykokwak
Psykokwak
edited May 2016 in Install & activation

Hi everyone,

After buying a new HD I've got some troubles reinstalling Bitdefender. After the package download, nothing happens. When I go check only bitdefender Agent is installed and when I try to reinstall it again it tells me there is already another instance something like that. I tried to uninstall everything with the bitdefender removing tool and repeat from the beginning, same thing.

I need your help please :/

Comments

  • Sorin G.
    Sorin G. ✭

    Hello Psykokwak,

    Please let us know what operating system are you running on that machine, also if you used a clean Windows or did you deploy a image on the new hard-drive?

  • Psykokwak
    Psykokwak

    I normally installed Windows 7 64bits on it. I also installed norton antivirus but I removed it with the norton removing tool so I don't think that's the problem.

  • Sorin G.
    Sorin G. ✭

    Hello,

    Please open System by clicking on the start button and then right clicking Computer and selecting Proprieties and provide me with a screenshot of that Window.

    http://www.bitdefender.com/support/How-to-create-a-screenshot-1166.html

  • Psykokwak
    Psykokwak

    Here you go, it's in french hope it doesn't bother.



    wYf9hd.png


  • Psykokwak
    Psykokwak

    Problem Solved. I went to the central.bitdefender.com and I clicked Install from there, dunno what's the difference but it worked anyway :D

    Thank you for your time. ^^

  • Sorin G.
    Sorin G. ✭

    Hello,

    Glad to hear that the situation has been resolved.

This discussion has been closed.

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