[escalated] Search Advisor Not Working

Hello,

I kindly ask those of you who are still facing this issue after upgrading to 16.29.0.1830 to post here a support tool:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach, upload it on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

If you were already asked to generate these logs, disregard the above message and just post the ticket ID.

Thank you.

Link below. I submitted a ticket about it last week, but still haven't heard anything.

http://www.sendspace.com/file/s5liba

Search advisor stops working with google when I'm logged in into google account . It works when logged out. I tried it in Opera, Chrome, IE and it's the same thing.

Here is support tool: LINK

Also screenshots:

Logged in - Search Advisor not present also lack of toolbar button.

Logged out - everything works as expected

I confirmed this in Chrome, Opera (x86 and x64) and IE and it's only specific to google, it works with yahoo or bing.

IT's Windows 8 Security on Win 8 Pro x64

Sorry I have already posted else where but I report here in-case it accelerates help for people with search adviser issues

Not sure if it points to a fix across all browser types but worth testing for yourself between https secure or non secure http in your address bar

Hi there,

I to noticed no search adviser ticks on searches from Google not appearing when searching from https://www.google.com

When I switched to non secure http://www.google.com the search results appeared alongside links as one would expect.

You try it and see if it works going from https://www.google.com to just http://www.google.com in your search

hope this helps sort out the problem area and brings on a fix from Bitdefender

Regards

its all whether you use https:// or just http:// on the google search

Feedback welcome

This is my first post to this forum so sorry if this has already been covered

I can not confirm this.

The search advisor is working on ssl-google-search with Firefox and IE 10, when the browser is in native use. When firefox is used under the control of sandboxie (4.01.xx 64-bit, win7), the search advisor icons are not shown, when ssl-google-search is used.

I have just purchased BitDefender AV + 2015 (today) and I can't see the Search Advisor icons, but my wife (who is still on the free version) can see them. We both have WOT installed, and I can still see the WOT icons, but my wife can't. Maybe one set of JavaScript cancels the other? TIA

Hiya.

I can see them both, so it can't be a conflict.

Have you tried a computer reboot?

Ro.

Thanks, Ro! WOT was a red herring - I forgot that I had reinstalled FF on her machine. She can still see them (both, now, thanks!) and I still can't see the Search Advisor icons, after a reboot.

Hopefully BD will come up with a solution...

I purchased Bitdefender Antivirus Plus 2013 just a few days ago. I installed it on my desktop computer and everything works great!!

Then I installed it on my laptop and the Search Advisor does not work - meaning, when I do a search on Google, I don't see any green circles with the checkmarks next to the search results.

I have tried in Internet Explorer 9.0 and Firefox 16. Then I upgraded to Firefox 17 and it still doesn't work. In both browsers I have tried the Google search engine, Bing, and Yahoo and the Search Advisor doesn't work in any of them.

My laptop is running Windows 7 Home Premium SP1 64 Bit.

I looked on these forums and found some instructions that I followed to try to fix the issue. Here is what I did:

~ From the BitDefender website I downloaded their uninstall tool then ran it as an administrator and unistalled Bitdefender.

~ Then I rebooted.

~ Then I downloaded CCleaner from Piriform.com and cleaned the registry. I rebooted then ran it once more. Then rebooted and ran it again with no registry issues.

~ Using the link that was sent to my email after purchasing the software, I downloaded a new copy of the Bitdefender installataion exe and re-installed the software. Then rebooted.

Search Advisor is still not working in either of the browsers using any of the aforementioned Search Engines.

I have gone into Bitdefenders Privacy Control module and I have verified that Search Advisor is turned on. Everything on that module is on except for Bitdefender Toolbar.

Also, one more thing... on my desktop (where Bitdefender is working just fine)... I did a search and found a link with the red circle next to it. So I did the same search on the laptop, found the same link and clicked on it. I thought maybe since it came back as a "dangerous" website on my desktop, that perhaps on my laptop Bitdefender would at least block me for accessing the page and give me a warning page. But nope, it let me through - so truly, it's not working at all.

Is there anyone here that could please help me figure this out? I have been at this for several hours now and I'm really frustrated.

Thank you!!

try uninstalling google chrome from your pc then reinstall but this time type in google beta when you download ..