2017 highjack issues
Hello-
As this is my first post to the forum, please forgive my lack of protocol. It appears that my security suite keeps getting altered. Or I could be paranoid, either way, something seems off. I have been having issues with my system for months. I have reinstalled my OS so many times it's ridiculous. I believe I have a nasty rootkit buried in the registry. I have formatted the drive and upgraded many times, each time, the problem returns. I have used the rescue cd to no avail. This last time, I installed win7 clean, then bd 2017. Things work well for a while, always getting system clean. Then I will get greyed out or simply non functioning. I ran aswMBR which gave me a yellow code service bdfwfpf c:\program files\common files\bitdefender\bitdefender firewall\bdfwfpf.sys **LOCKED** 5. Not sure what that means if anything at all. Also keep getting a pop up about elevation something or another. Can anyone please advise me on how I should proceed.
Thank You
Heath
Comments
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Hello,
Bdfwfpf is part of Bitdefender, you will not be able to alter/access that driver as it is protected by the product and it is a safe file.
I would advise contacting our support at bitsy@bitdefender.com and providing them with all the details (a screenshot of any errors would greatly assist).0 -
I appreciate your taking time to reply. I'm not exactly sure what is happening. I can post a few screen shots to see if that helps.
This is the sshot of the aswmbr scan. Comodo cleaning essentials detected a threat mbr@0. I can only assume the infection is loading before the boot. Yet Bitdefender finds nothing.
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Hello,
As previously mentioned, best course of action is to contact our support team.
Also provide them the logs from the Bitdefender Sys Log.
http://www.bitdefender.com/support/total-security/-490.html
Please note that having more than one security solution on a machine can lead to conflicts.0
