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Scan finds malware/virus's, freezes up

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digisix
digisix
edited February 2022 in The Archive


So after a looooong scan of my external USB MyBook Western Digital 1 TB drive, Bitdefender Rescue tells me there are 9 threats and lists them....I have tried selecting 'delete' and then clicking 'fix issues/problems' button...then things just stop, everythings frozen and nothing works so I have to reboot and start the whoooole process over again. I have tried this 3 times now, the first time opting to select to try to repair the files and the other two to delete the malicious files..all three lock things up to where only a push of my pc's reset button gets me out of it...Interestingly, I have tried scanning that drive with ESET's online scanner , and it too freezes after about an hour into the scan and also tried using Microsofts Windows Defender emergency iso disc..it runs without freezing, but doesn't fix anything , the window just goes away lol . So how about it? Have I ran into the nastiest malware/virus/whatever that even these scanners can't fix?!

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Comments

  • Sorin G.
    Sorin G. ✭
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    Hello,


     


    From the details provided the issue might be caused by the drive itself.


    However its best that you follow the steps in the article below while the drive is connected to the computer and submit the logs using bitsy@bitdefender.com to assist in removing the threats.


    http://www.bitdefender.com/support/total-security/-490.html

  • digisix
    digisix
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    I'm guessing then that I should start recording the log for you to look at just before I start another scan ?

This discussion has been closed.

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