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unable to access Standard Mode- Autopilot in BD 2017
unable to access Standard Mode in Autopilot in BD Total Security 2017
it remains in Game Mode
Comments
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Hello,
Please contact our support team at bitsy@bitdefender.com and also provide them with the logs from the Bitdefender Support Tool.
www.bitdefender.com/support/How-to-generate-a-support-log--1168.html
- Open Bitdefender and disable the Profiles from General Settings
- Start the Bitdefender Support Tool
- Ensure the option "Try to reproduce the issue before submitting" is checked
- Enable the Profiles
- Check the "I have reproduced the issue" in the support tool and continue with the information gathering
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I'm having the same issue with Antivirus Plus 2017.
ps. I've sent you the support logs.0 -
Hello,
Thank you for the logs, I'm sure my colleagues are investigating as we speak.
Can you all please provide me with the ticket number assigned to your case?0 -
Hello,
Without the logs with the issue reproduced I'm afraid the support team wont be able to see which application is triggering Game mode.
Please go to C:\ProgramData\bdlogging\vsserv there you should have a folder named vsserv1616.ProductTweaks.log, Please provide them with that log, should be fairly small zipped.0 -
Hello,
Not all security solutions are the same and operate the same.
It is not recommended to have more than one security solution on the same machine as they will conflict.0
