Update error on mac

kjaersoeren
kjaersoeren
in Bitdefender antivirus for mac


Hi


I am using the product "Bitdefender Antivirus for Mac" Version 5.2.1.1. It's a part of a 30 day trial of Bitdefender Total Security 2017. I am planning on purchasing this product if everything is satisfactory.


I have this problem: When I try to update antivirus signatures, the update fail and I get the error: "Error (-11). If the problem persists, please contact the Bitdefender support team". 


At the Bitdefender Central site the error also shows, and here it says: "Malware signatures update failed due to a network error." And further more: "The issues below cannot be fixed remotely. You should fix them on the device."


How do I fix this?


Thank you for your time.

Comments

  • banandelfiner
    banandelfiner


    I have the same issue. I installed the program yesterday and it worked fine but today I receive the error code -11.

  • banandelfiner
    banandelfiner


    I changed my wifi connection (I have two different) and now it worked. Try maybe using your phone's non-wifi connection otherwise!

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please retry the update if the product hasn't updated automatically already as the issue should no longer persist.

  • kjaersoeren
    kjaersoeren


    It seems like it works now. Thanks!

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