Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Banned IP Address?

Options
WritingWeaver
WritingWeaver
in Update


Hey there,


I just finished upgrading my previous version of Bitdefender and when I went to change my password (forgot it), it said there was an error. The message is " The owner of this website (www.bitdefender.com) has banned your IP address"


Anyone else encounter this problem? Please help! I love Bitdefender, but right now I have no virus protection!

Comments

  • EliteFarid
    EliteFarid
    Options


    Try restart your modem and router.

  • Sorin G.
    Sorin G. ✭
    Options


    Hello,


     


    That is a automated ban, most likely you tried login-in several times at a high pace.


    The ban lasts only 30 minutes afterwards it automatically gets removed.

  • SunilDcosta
    SunilDcosta
    Options


    Hello WritingWeaver, Yeah,  just wait for 30 minutes then try again, it will be okay. I'm using Bitdefender Total security since 2013, it's working very nice. Thanks. 

All Time Leaders

Categories

Defenders of the month