A nightmare with avangate and bitdefender not aswer
Good evening.
20170417 I purchase the order Bitdefender Total Security 2017 (5 devices, 3 years). Website https://secure.avangate.com
They need to update my fist name and last name in the billing information and the delivery information to finish my oder. i created the followings request to solve my problem:
* #1243455 (They marked as a solved (issue not solver))
* #1243454 (They marked as a solved (issue not solver))
* #1245490 (No answer) Waiting
20170418 I create the ticket 2017042814200002 on Bitdefender (No answer) Waiting
I really want to know how much time do i need to wait to get my product or if i not the my product for 3rd May 2017 i want my refund. Moreover, is impossible to get a phone number to contact you from México and solve the issue.
I hope you help me to solve this issue asap or I need all the information to make my refund asap.
Thanks
Comments
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Hello Danyel, welcome to BitDefender forum.
I am sorry to hear that. I can feel your frustration.
Please try contacting support at bitsy@bitdefender.com
Since it`s weekend maybe you will have to wait `till monday or so, but you will get in touch with them for sure.
Have a nice weekend.0