Support ticket communication
in General
I have an open support ticket. I just received an email on that ticket asking me why I didn't answer the questions in the last support email. Well I didn't get any email from support with questions.
Is there an online way to look at support ticket communication?
0
Comments
-
Hello,
Our team sent you a email on the 8th of September. Please check your Spam folder or any active rules you may have setup.
I have resent the email from my colleagues please check your Inbox/Spam/Trash.
0 -
Received the email this time and sent the requested info and files. Thanks0
