Rescue mode not working

Vosquare
Vosquare
in Install activation


I'm just installing bitdefender on my system, while installing it was scanning and during the scan I was asked to go into rescue mode, I'm in the rescue mode but it's just a blank screen I've been seeing 

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Can you please provide more details on the situation.


    What operating system are you running on your machine ?


    Is your device a laptop or desktop ?


    Are you able to provide me with a picture of that screen ?

  • Vosquare
    Vosquare


    I'm running on windows 10, laptop and it's just a black or blank screen..

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Under Windows 10 the product uses the Windows Recovery Environment which in turn is dependent on the  Recovery Partition.


    Have you upgraded that laptop from a previous version of Windows to Windows 10 ?

  • Vosquare
    Vosquare


    Yes... From 7 to 10...its been long tho 

  • Vosquare
    Vosquare


    I'll post some pictures... How it happened 

    rps20171213_141324.jpg

    rps20171213_141507.jpg

    rps20171213_141528.jpg

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