Rescue mode not working


I'm just installing bitdefender on my system, while installing it was scanning and during the scan I was asked to go into rescue mode, I'm in the rescue mode but it's just a blank screen I've been seeing 

Comments


  • Hello,


     


    Can you please provide more details on the situation.


    What operating system are you running on your machine ?


    Is your device a laptop or desktop ?


    Are you able to provide me with a picture of that screen ?


  • I'm running on windows 10, laptop and it's just a black or blank screen..


  • Hello,


     


    Under Windows 10 the product uses the Windows Recovery Environment which in turn is dependent on the  Recovery Partition.


    Have you upgraded that laptop from a previous version of Windows to Windows 10 ?


  • Yes... From 7 to 10...its been long tho 


  • I'll post some pictures... How it happened 

    rps20171213_141324.jpg

    rps20171213_141507.jpg

    rps20171213_141528.jpg